Account Executive

Summary

Join Kuoni Tumlare, a destination management company with 100+ years of experience, as a sales professional. You will work closely with existing clients to maximize business opportunities and acquire new clients, focusing on the MICE (Meetings, Incentives, Conferences, and Exhibitions) sector. Responsibilities include business development, consultative selling, account management, and internal business planning. You will be responsible for achieving budgeted GOP results and sales targets. The ideal candidate will have 1-3 years of sales experience, excellent communication skills in English and Mandarin, and knowledge of European destinations. Kuoni Tumlare offers an international work environment, a diverse culture, learning opportunities, employee engagement activities, and flexible/remote work options.

Requirements

• Be a team player, fast learner, self-motivated, and passionate about delivering quality customer service to our clients
• Take ownership of your own area of responsibility
• Be flexible and solution-driven, adaptable in uncertain conditions
• Be revenue-focused and driven to achieve targets
• Have excellent selling and influencing skills
• Have strong communication and presentation skills in English and Mandarin
• Have planning and organizational skills
• Have good negotiation skill
• Have good knowledge of destinations and tourist attractions in Europe
• Have computer literate with Microsoft Office applications
• 1~ 3 years of working experience in sales
• Good for English & Mandarin: both in writing and speaking

Responsibilities

• Business development responsibilities (external) for the MICE team: conduct competitor analysis, market trend, and destination analysis, and prepare business intelligence reports
• Explore and identify potential new accounts for the MICE team: stay abreast of competitor activities, and actively follow up on sales quotation requests from potential clients. Attend local travel fairs and tradeshows
• Consultative selling: conduct sales visits and calls using a meeting planner effectively. Uncovering the client’s needs and requirements, qualifying requests with agents. Client relationship building, promoting new products, destinations, and last-minute deals, preparing proposals for clients, negotiation, and deal closing. Active problem solving and complaint handling, through working closely with internal departments to provide prompt response and resolve complex operational issues
• High-quality account management: define incentive agreements with agents, and define mark-up plans per market per agent. Enforce T&C, e.g., payment condition, compensation/supplement policy
• Business development responsibilities (internal): Account planning, budgeting and forecasting, profiling, and segmenting. Following up on wins, including confirmation monitoring; cooperation with Sales Operations and collating agent feedback; following up on losses, including regular review with internal departments e.g., quotation hub
• Attend and participate in regular internal sales meetings, providing recommendations on business strategy for responsible accounts/markets
• Ensure business transactions are in accordance with the company policies
• Responsible for sales revenue and profit targets

Preferred Qualifications

Europe destinations groups' travel operations experience is plus

Benefits

• Opportunity to work in an international environment
• Diverse & Inclusive culture
• Learning and training opportunities for growth
• Dedicated Employee Engagement Activities
• Flexible & Remote Working