Account Executive

Summary

Join SanMar as an Account Executive I and manage a portfolio of accounts, cultivating strong customer relationships and collaborating with territory managers to ensure customer success. You will learn customer needs, leverage Salesforce for insights, prioritize customer satisfaction, and serve as the main point of contact for inquiries and issue resolution. Strategic partnership with outside territory managers is key to creating a seamless customer experience and driving account growth. You will also develop a deep understanding of SanMar's products and services, study industry trends, and maintain proactive communication with customers. This role requires excellent communication and problem-solving skills, and involves occasional travel.

Requirements

• Associate's Degree in Business, Sales, or related field or equivalent experience
• 1-3 years in account management, customer relationship management, or inside sales, preferably within the B2B sector
• Excellent communication and interpersonal skills; face-to-face, via videoconference (MS Teams, Zoom, etc.) and over the phone
• Self-motivated and able to work independently
• Strong organizational and time management skills
• Able to manage multiple assignments and systems simultaneously
• Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint, etc.) with strong typing and accuracy skills
• Problem Solving: Proficiency in creatively resolving difficult or emotionally charged customer situations
• Thrive in a team-oriented environment and contribute to a positive team dynamic
• Ability to travel 1-3 times per year (<5% of the time)

Responsibilities

• Responsible for a portfolio of accounts, creating and fostering long-lasting relationships with our customers
• Learn unique needs, preferences, and goals of the customer to suggest tailored solutions and services
• Leverage Salesforce and other tools to capture and gather critical customer insights to create relationships and partnerships
• Prioritize customer satisfaction above all else
• Serve as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring their needs are met promptly and effectively; elevating requests when necessary
• Process orders and handle return authorizations while keeping the customer informed of status updates
• Strategically partner with outside Territory Managers to create a seamless customer experience, ensuring a united approach to customer satisfaction and account growth
• Serve as a reliable backup for customer support and assist fellow team members as required
• Develop a deep understanding of our products and services to effectively communicate their value to customers
• Study industry trends and competitors to advise and serve customers
• Maintain regular and proactive communication with customers via email, phone, and over virtual platforms such as Teams, Zoom, or other video conferencing tools
• Ensure customers are informed about products, updates, new offerings, marketing programs and opportunities to enhance their business
• Resolve challenges and issues that may arise in the customer relationship, working collaboratively with other teams to find creative solutions
• Act as a customer advocate within the organization, focusing on strategies to achieve sales metrics while building customer relationships
• Develop creative presentations and flyers for new opportunities
• Attend industry trade shows and customer events to enhance customer relationship and drive retention
• Perform other duties as assigned
• Comply with all policies and standards

Preferred Qualifications

Experience using CRM software, preferably Salesforce, a plus

Benefits

• Salary Range: You`ll earn between $21.39 - $29.00 (WA, NJ); $19.68 - $26.68 (MN, NV, TX, VA); $18.40 - $24.94 (AZ, ID, FL MT, OH, TN) on an hourly basis, depending on experience
• Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary
• Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off
• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance