Account Executive

Summary

The job is for an Account Executive at Weedmaps based in Irvine, CA. The role involves driving client growth and satisfaction by identifying opportunities, minimizing churn, and driving billing collection efforts. The Account Executive will collaborate with their Account Manager(s) to deliver partner collateral, lead customer experience, conduct performance reviews, and identify and predict churn risks.

Requirements

• BS / BA Degree or equivalent experience
• Minimum 1 year of experience in digital sales or account management; client/customer facing role
• Proven track record of hitting goals and revenue targets
• Data-oriented, analytical sales approach
• Customer-centric and an eager relationship builder, with the ability to share feedback with customers to drive positive long-term relationship momentum (and not always just to appease in the moment)
• Confidence in presenting to clients (onsite or on phone) to influence credibly and effectively
• Comfort with and ability to operate at an accelerated, iterative pace in a dynamic environment
• Strong planning and organizational skills with a clear attention to detail and process oriented

Responsibilities

• Manage a book of business where revenue & retention goals are met and exceeded
• Introduce clients to the full WM Business suite offered in the region
• Use the information gained during discovery, pitch the client on the right combination of WM Business products that meets their needs
• Collaborate with your assigned Account Manager(s) on the best path to drive more value for your shared clients; identify and close upsell opportunities within your book of business
• Drive growth with new and existing customers through initial and ongoing sales consultations
• Develop client relationships to serve as a trusted consultant to build and optimize their wholesale business
• Work with management  to deliver partner collateral to drive engagement
• Lead customer experience (including onboarding, consultations, and proactive outreach) to become a trusted partner and deliver business outcomes for our valued clients
• Run performance reviews with in-depth knowledge of client health, performance, and opportunities
• Be a product advocate by working closely with Management, Product and Engineering utilizing both quantitative and qualitative feedback
• Partner with the AM(s)  to conduct a quick and seamless transition into onboarding upon signing of the services agreement
• Identify and predict churn risks early. Partner with AM(s) to create plans to mitigate churn and revenue loss
• In partnership with your AM(s), be the steward of your client data hygiene by updating & maintaining the CRM (or any other designated locations) on your calls, meetings, contact info, current license, and up to date on billing payments

Benefits

• Physical Health benefits: Medical, Dental & Vision: Employee - employer paid premium 100%, Company contribution to a HSA when electing the High Deductible Health Plan
• Mental Health benefits: Free access to CALM app for employees and dependents, Employee Training, Mental Health seminars and Q&A sessions
• Basic Life & AD&D - employer paid 1x salary up to $250,000
• 401(k) Retirement Plan (with employer match contribution)
• Generous PTO, Paid Sick Leave, and Company Holidays
• Supplemental, voluntary benefits
• Student Loan Repayment/529 Education Savings - including a company contribution
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life and AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and Long-term Disability Insurance
• Notice to prospective Weedmaps job applicants: Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company