Account Manager

Summary

Join 86 Repairs, a fast-growing tech startup, as a Customer Success Manager responsible for cultivating and growing customer relationships. You will communicate directly with customers, deliver key insights, support their growth and scalability, and manage renewals and a growth quota. Success requires understanding customer needs and connecting them to our offerings. You'll manage customer retention, new customer onboarding, and cross-sell/up-sell opportunities. The role is fully remote, offering a collaborative and supportive environment.

Requirements

• 3-5 year(s) experience with a bookings quota (new business or cross-sell/up-sell are both fine)
• 3+ years experience successfully managing accounts, with a track record of capturing pricing increases and exceeding retention quotas
• 5+ years of work experience (the weirder your jobs, the better)
• A background in restaurants, whether in front of house or back of house

Responsibilities

• Communicate directly with customers and deliver key insights
• Support customer growth and scalability
• Manage renewals and a growth quota
• Understand customers’ needs and connect those to our offering in an authentic way
• Manage customer retention
• Manage new customer onboarding
• Manage cross-sell/up-sell to existing customers

Preferred Qualifications

• Understand our customer's challenges and resonate with restaurant operator's needs
• Have a consultative and customer-centric mindset
• Cultivate and grow high-level relationships with existing customers
• Are focused on retention and growth of the customer
• Are self-motivated, organized, and determined to overcome roadblocks
• Have a successful track record of selling/operating in the restaurant or technology industry
• Consistently go beyond the call of duty, and demonstrate the ability to think strategically and challenge the status quo
• Thrive in an entrepreneurial environment that absorbs rapid change and disruption
• Are able to successfully manage projects, including new customer onboarding
• Are comfortable collecting and manipulating data to help our customers make better operational decisions
• Have worked in and/or are comfortable in a remote working environment

Benefits

• Base Salary: $90,000+ with uncapped variable compensation. Salary ranges are based on relevant experience for the role. Compensation is tied to Chicago market data, regardless of where you live
• Health, dental, vision, disability, and life insurance plans (most covered at 100%)
• Flex spending account for family and childcare
• 401(k) plan with a 3% matching
• Unlimited PTO with generous bereavement and sick policies
• ���Check Please” dining benefit: the company pays for you to eat at our customers’ restaurants once a quarter (up to $400 per year!)
• Mental Health reimbursement fund (up to $100 per year per person)
• Paid family leave for those starting a family, regardless of gender
• Equity in the company for every full-time role