Account Manager
86 Repairs
📍Remote - Worldwide
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Job highlights
Summary
Join 86 Repairs, a fast-growing tech startup, as a Customer Success Manager responsible for cultivating and growing customer relationships. You will communicate directly with customers, deliver key insights, support their growth and scalability, and manage renewals and a growth quota. Success requires understanding customer needs and connecting them to our offerings. You'll manage customer retention, new customer onboarding, and cross-sell/up-sell opportunities. The role is fully remote, offering a collaborative and supportive environment.
Requirements
- 3-5 year(s) experience with a bookings quota (new business or cross-sell/up-sell are both fine)
- 3+ years experience successfully managing accounts, with a track record of capturing pricing increases and exceeding retention quotas
- 5+ years of work experience (the weirder your jobs, the better)
- A background in restaurants, whether in front of house or back of house
Responsibilities
- Communicate directly with customers and deliver key insights
- Support customer growth and scalability
- Manage renewals and a growth quota
- Understand customers’ needs and connect those to our offering in an authentic way
- Manage customer retention
- Manage new customer onboarding
- Manage cross-sell/up-sell to existing customers
Preferred Qualifications
- Understand our customer's challenges and resonate with restaurant operator's needs
- Have a consultative and customer-centric mindset
- Cultivate and grow high-level relationships with existing customers
- Are focused on retention and growth of the customer
- Are self-motivated, organized, and determined to overcome roadblocks
- Have a successful track record of selling/operating in the restaurant or technology industry
- Consistently go beyond the call of duty, and demonstrate the ability to think strategically and challenge the status quo
- Thrive in an entrepreneurial environment that absorbs rapid change and disruption
- Are able to successfully manage projects, including new customer onboarding
- Are comfortable collecting and manipulating data to help our customers make better operational decisions
- Have worked in and/or are comfortable in a remote working environment
Benefits
- Base Salary: $90,000+ with uncapped variable compensation. Salary ranges are based on relevant experience for the role. Compensation is tied to Chicago market data, regardless of where you live
- Health, dental, vision, disability, and life insurance plans (most covered at 100%)
- Flex spending account for family and childcare
- 401(k) plan with a 3% matching
- Unlimited PTO with generous bereavement and sick policies
- ���Check Please” dining benefit: the company pays for you to eat at our customers’ restaurants once a quarter (up to $400 per year!)
- Mental Health reimbursement fund (up to $100 per year per person)
- Paid family leave for those starting a family, regardless of gender
- Equity in the company for every full-time role
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Please let 86 Repairs know you found this job on JobsCollider. Thanks! 🙏