Account Manager

Summary

Join ABC Legal Services, a national leader in legal document filing, as an Account Manager. You will cultivate and maintain strong client relationships, ensuring customer needs are met and exceeded. Responsibilities include communicating with clients, resolving issues, and acting as a liaison between clients and internal teams. The ideal candidate possesses 3-5 years of experience in customer support or account management, a proven track record of increasing client satisfaction, and a deep understanding of the account management process. Strategic thinking and strong communication skills are essential. ABC Legal Services offers a competitive salary, benefits including medical, dental, vision, and a retirement plan, and a positive work environment.

Requirements

• 3-5 years’ experience in Customer Support and/or Account Management
• Demonstrated history of increasing client satisfaction, adoption, and retention
• Comprehensive, deep understanding of the Account Management Journey
• Proven competency with agile processes, defining stories that are ready for development
• Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
• Prior experience working with SaaS business platforms
• Ability to present, communicate, and work effectively with other internal teams
• Strong communication and interpersonal skills
• Strong team player

Responsibilities

• Assist with building and maintaining long-lasting customer relationships
• Communicating with clients to ensure that all of their needs are understood and addressed
• Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires
• Delivering exceptional client service on a day-to-day basis
• Act as the client’s representative in to ensure that their needs are fulfilled
• Develop and maintain key relationships across accounts
• Strive to maintain and increase overall customer satisfaction based on their business needs
• Meet established goals for sales with current and new customers
• Act as liaison between the customer and internal teams

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• Competitive salary package
• Retirement plan with 5% matching
• 10 paid holidays per year
• Referral program