Account Manager

Summary

Join ABC Legal Services, a national leader in service of process, as an Account Manager. You will maintain client accounts, ensuring customer needs are met and fostering long-term partnerships. Key responsibilities include building and maintaining client relationships, communicating with clients to address their needs, resolving issues, and delivering exceptional client service. You will act as the client's representative and liaison between the client and internal teams, striving to increase customer satisfaction and meet sales goals. The ideal candidate has 3-5 years of experience in customer support or account management, a proven track record of increasing client satisfaction, and a deep understanding of the account management journey. Strategic thinking, experience with SaaS platforms, and strong communication skills are essential.

Requirements

• 3-5 years’ experience in Customer Support and/or Account Management
• Demonstrated history of increasing client satisfaction, adoption, and retention
• Comprehensive, deep understanding of the Account Management Journey
• Proven competency with agile processes, defining stories that are ready for development
• Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
• Prior experience working with SaaS business platforms
• Ability to present, communicate, and work effectively with other internal teams
• Strong communication and interpersonal skills
• Strong team player

Responsibilities

• Assist with building and maintaining long-lasting customer relationships
• Communicating with clients to ensure that all of their needs are understood and addressed
• Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires
• Delivering exceptional client service on a day-to-day basis
• Act as the client’s representative in to ensure that their needs are fulfilled
• Develop and maintain key relationships across accounts
• Strive to maintain and increase overall customer satisfaction based on their business needs
• Meet established goals for sales with current and new customers
• Act as liaison between the customer and internal teams

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• Competitive salary package
• Retirement plan with 5% matching
• 10 paid holidays per year
• Referral program