Account Manager

Summary

Join Acolad, a global leader in content and language solutions, and contribute to our continued growth. As a key member of our team, you will achieve revenue and growth targets for a portfolio of strategic accounts, focusing on profitability and customer satisfaction. You will build strong customer relationships, identify upsell and cross-sell opportunities, and collaborate with various teams to ensure success. Proven success in this role will lead to coaching and mentoring opportunities. This position requires a minimum of 2-3 years of sales experience in the language service industry, a track record of handling a 7-figure account portfolio, and business proficiency in German. The role is based in Germany and involves regular client visits.

Requirements

• Min. 2-3 years sales experience in a quota carrying role within the language service industry
• Proven track record of handling a 7-figure account portfolio with a solid demonstrable quota achievement
• Business proficient in German
• Based in Germany
• Comfortable working autonomously in a remote setup

Responsibilities

• Develop and maintain strong relationships with existing key customer contacts
• Create and grow new ones throughout the account to achieve efficient levels of customer intimacy and support business growth and financial objectives (Revenue, Gross Margin)
• Collaborate with Sales, Global Account Directors and Solution Management on business opportunities
• Acting as a link between the customer and the internal delivery/production teams; being the advocate of the client in our organization
• Develop and maintain Strategic Account Plans and manage an on-going pipeline of revenue and activity for the Account Managers portfolios
• Developing and implementing sales and account growth strategies for your named key accounts in cooperation with the HoAM while being responsible for positioning all Acolad solutions & services with help from product specialists
• Executing the targets and KPIs of your Accounts (in close cooperation with HoAM)
• Working together with the HoAM and production teams to create growth in accounts and to ensure customer life-time value is maximally utilized
• Forecasting account sales and monitoring account pipeline in Salesforce
• Visit clients on-site on a regular basis (quarterly / half-yearly) to represent Acolad and identify further account expansion opportunities