Account Manager

Summary

Join Acolad, a global leader in content and language solutions, and contribute to our continued growth. This role focuses on achieving revenue and growth targets within a portfolio of strategic accounts, while maintaining high customer satisfaction and profitability. You will develop and maintain strong customer relationships, collaborate with internal teams, and create strategic account plans. Success in this position will involve identifying up-sell and cross-sell opportunities, forecasting sales, and regularly visiting clients. The ideal candidate will have a proven track record of handling a 7-figure account portfolio and experience in the language service industry. This remote-based position offers the opportunity to work autonomously and contribute to a collaborative global environment.

Requirements

• Min. 2-3 years sales experience in a quota carrying role within the language service industry
• Proven track record of handling a 7-figure account portfolio with a solid demonstrable quota achievement
• Business proficient in German or Swiss German
• Based in Switzerland (Remote-work)
• Comfortable working autonomously in a remote setup

Responsibilities

• Develop and maintain strong relationships with existing key customer contacts
• Create and grow new ones throughout the account to achieve efficient levels of customer intimacy and support business growth and financial objectives (Revenue, Gross Margin)
• Collaborate with Sales, Global Account Directors and Solution Management on business opportunities
• Acting as a link between the customer and the internal delivery/production teams; being the advocate of the client in our organization
• Develop and maintain Strategic Account Plans and manage an on-going pipeline of revenue and activity for the Account Managers portfolios
• Developing and implementing sales and account growth strategies for your named key accounts in cooperation with the HoAM while being responsible for positioning all Acolad solutions & services with help from product specialists
• Executing the targets and KPIs of your Accounts (in close cooperation with HoAM)
• Working together with the HoAM and production teams to create growth in accounts and to ensure customer life-time value is maximally utilized
• Forecasting account sales and monitoring account pipeline in Salesforce
• Visit clients on-site on a regular basis (quarterly / half-yearly) to represent Acolad and identify further account expansion opportunities