Account Manager

Summary

Join Albert as an Account Manager and play a pivotal role in implementing our educational platform in schools nationwide. You will manage contract renewals, build strong relationships with school administrators, develop tailored implementation plans, and monitor progress. Your responsibilities include planning instructional support, developing internal metrics, and contributing to product development based on customer feedback. This role requires experience in software sales or account management, along with secondary teaching experience. Albert offers a competitive salary, comprehensive benefits, flexible work arrangements, and a supportive work environment.

Requirements

• Experience. 1+ years experience in software sales or account management in a comparable role, AND a minimum of two years of secondary teaching experience
• Alignment. You want to be an evangelist and bring Albert to as many students as possible through sales. You have a deep connection to the education community and believe that tools, such as Albert, can make a true difference
• Exceptional communication skills. You are a good listener, articulate, and highly persuasive; you skillfully leverage data from multiple sources and use context to create compelling narratives
• Composure under pressure. You do not get rattled easily and can quickly adapt; you can focus and prioritize in stressful situations
• Relentlessness. You challenge yourself with ambitious goals and draw upon your high level of grit to achieve long-term success
• Attention to detail and discipline. You pride yourself on maintaining good habits and getting the little things right
• A great teammate. You are excited to support your teammates, assume best-intent, and push the team to succeed together

Responsibilities

• Manage contract renewals. You will guide schools through their annual renewal process, growing the Albert implementation over time while ensuring the chosen implementations align with schools’ best interests
• Build high-stakes relationships. Build long-term relationships with school administrators based on trust and expand stakeholder networks
• Develop tailored implementation plans. Work with school administrators to understand their instructional goals, technology ecosystem, and expectations. Work with them to drive high levels of buy-in and product adoption with teachers
• Monitor implementations. Develop reporting structures and insights to help educators and school administrators quantify implementation success; use this data to support implementation success and recommend interventions
• Plan and develop instructional support. Work with administrators to plan teacher training, develop instructional plans, and support technology change management with each school
• Develop internal metrics. Help various stakeholders within our organization understand how our school implementations are going by curating feedback and data-driven insights
• Support internal product development. Bring customer feedback and instructional research to bear on the development, design, and launch of product enhancements

Benefits

• Competitive salary. We observe the same pay bands, regardless of where you live. For this role, our starting salary is $70,000 - $80,000, based on experience
• Health, dental, and vision insurance. We offer a range of options, including the best BCBS PPO Platinum plan available. The company contributes 99% of our great base health plan (employees pay the difference for more expensive plans) and 85% for vision and dental
• One Medical. We cover enrollment in One Medical to provide all employees with convenient access to primary care
• Paid parental leave. Parents are eligible for up to twelve (12) weeks of fully paid parental leave after a year of service
• A 401k plan. Save for retirement with a fully managed plan and a 1% match
• Commuter benefit. Use pre-tax earnings on your commute through our managed platform
• Flexible, guilt-free vacation. Take guilt-free vacations with no hard limit. Most people take 3-4 weeks per year and are encouraged to take time off. This is not a vague policy where "unlimited" ends up meaning "hardly ever, it's too stressful to ask for time off." We actively encourage everyone to take off
• Half-day Fridays. We value work-life balance and observe half-day Fridays every week