Account Manager

Summary

Join AlphaSense's Customer Success team as an Account Manager, Corporate, and cultivate strong relationships with key stakeholders to retain and expand our customer base. You will be the primary point of contact for corporate clients, handling inquiries, engagement, updates, and renewals. Collaborate with account executives to identify new business opportunities and expand our presence within each client account. This role requires a deep understanding of client organizations, tailoring engagement and messaging to their specific needs. You will also collect client feedback and success stories to inform product, marketing, and sales strategies. The position offers a competitive base salary, performance-based bonuses, equity, and a comprehensive benefits package.

Requirements

• Relationship-Oriented: You build rapport quickly and have a track record of managing and expanding relationships with Fortune 1000 clients
• Business-Savvy Expert: You understand both internal dynamics and client needs, using sound judgment, process, and strategy to deliver results
• Curious and Agile: You’re naturally inquisitive, quick to learn, and adaptable in a fast-paced environment
• SaaS-Fluent: You know what it takes to drive client success and engagement in a high-growth SaaS company
• Results-Driven: You lead by example—showing grit, initiative, and a strong work ethic
• Exceptional Communicator: You are able to convey complex ideas clearly across written, verbal, and presentation formats and

Responsibilities

• Own and grow a book of business, maximizing client retention and identifying revenue opportunities
• Drive adoption across business units, partnering with Account Executives to expand usage and prevent churn
• Forecast retention and identify at-risk accounts early to mitigate loss
• Understand client organizations deeply—roles, KPIs, initiatives—to tailor engagement and messaging
• Build strategic relationships with users and stakeholders to position AlphaSense as a trusted partner
• Lead onboarding, training, and ongoing proactive outreach tailored to client needs
• Be a visible presence—hosting floor walks, lunch & learns, and other on-site initiatives
• Act as the voice of the client internally and champion AlphaSense externally
• Collect feedback and success stories to influence product, marketing, and sales strategies

Benefits

• Performance-based bonus
• Equity
• Generous benefits program