Appcues is hiring a
Account Manager

Summary

Join our CX organization as an Account Manager, responsible for growing customer wallet share by identifying, qualifying, and closing expansion opportunities within the Appcues customer base. You will manage relationships with customers, conduct sales qualification calls, platform demos, and business reviews, and work closely with Customer Success and Implementation Managers to ensure customer success.

Requirements

• Minimum 2 years of managing and growing a portfolio of relationships with buyers
• Demonstrated progressive successful account management experience managing hundreds of customers
• Experience with negotiating and closing commercial contracts
• Experience running SaaS platform demos
• Strong customer orientation, dedication, and passion for delivering a great customer experience
• Excellent verbal and written communication skills
• Collaborative and team oriented
• Experience using Salesforce.com
• Motivated, self-directed and results oriented
• Comfortable learning and using new technology

Responsibilities

• Build and expand relationships and awareness of Appcues within self-serve, SMB and mid-market accounts
• Manage the renewal process and exceed renewal goals
• Develop and implement strategies for creating upsell and cross-sell opportunities
• Conduct sales qualification calls and platform demos for new teams within assigned accounts to expand total customer contract value
• Evaluate core usage trends and articulate value to show Appcues impact and provide strategic recommendations during business reviews
• Identify and document business goals, technology stack, and how customers are using Appcues
• Partner with Customer Success Managers to increase adoption of the Appcues platform
• Advocate for customer needs for training and services where needed
• Advocate for the overall health of the relationship with Appcues, acting proactively to address issues and concerns
• Engage with Appcues Support, Success, and Billing teams to ensure customer questions are addressed in a timely manner
• Develop and manage customer relationships for assigned accounts to gain strategic positioning with decision makers, retain existing revenue, and attain additional business

Preferred Qualifications

Knowledge and Interest in Appcues and PLG methodology preferred

Benefits

• $60,000 - $80,000 a year
• This position is also eligible for variable compensation