Ascend Analytics is hiring a
Account Manager

Summary

The job is for an Account Manager at Ascend Analytics to lead key account management for BatterySIMM clients. The role involves managing client relationships, ensuring customer satisfaction, and helping drive product adoption and renewals. The required qualifications include 5+ years of professional experience in a relevant field, a bachelor's degree, expertise in client management, project or program management experience, and clear communication skills.

Requirements

• 5+ years of professional experience in a relevant field (customer/client success, account management, sales, project/program management, ideally in energy or software)
• Bachelors degree in related field or equivalent
• Experience driving customer success with Enterprise-level B2B clients
• Expertise in client management and communicating technical concepts to/from customers with the support of Ascend technical leads and SMEs
• Experience establishing and managing processes, particularly to ensure seamless delivery and implementation
• Project or program management experience across multiple simultaneous projects
• Ability to support successful renewal strategy and complex negotiations
• Demonstrated organizational and time management skills, and overall attention to detail
• Clear and succinct communication and strong presentation skills
• Ability to operate in a highly ambiguous and fast-paced environment across diverse internal stakeholders to move work forward

Responsibilities

• Prioritize, assess and manage client accounts at risk of ‘churn’
• Maintain regular, diverse touch-points across the client organization and communicate strategic or organizational objectives to Ascend product and business development teams
• Manage client relationships and communications with customers as the primary point of contact from contract signing through onboarding, first impact, and cross-sell and up-sell opportunities
• Serve as the overall engagement lead for BatterySIMM client working with Ascend’s primary technical contact, in order to check-in and focus on high level solutioning leading to ongoing client satisfaction
• Solve overarching client needs, working across product, business development, operations, marketing, and analysis
• Manage client expectations with regards to features and services, and help in the roll-out of new features and offerings
• Help drive product adoption and renewals with existing customers
• Identify and help support business development with upsell and cross-sell opportunities with existing customers

Preferred Qualifications

• Customer success experience in software, SaaS, DaaS, Fintech or similar highly technical products strongly preferred
• Familiarity with wholesale power markets, renewables development and trading preferred
• Demonstrated success in early-stage or start-up environments and projects

Benefits

• Compensation: $110,000 - $120,000 base salary for Account Manager I; $120,000 - $130,000 for Account Manager II.. Additionally there are bonus opportunities
• We offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401k plan
• We celebrate diversity and are committed to creating an inclusive environment for all employees. Ascend Analytics is proud to be an Equal Employment Opportunity employer