Account Manager

Summary

Join Awesomic, a web app connecting businesses with talents using AI, as their Account Manager (Post-Sales). You will nurture client relationships, drive value, and identify growth opportunities. This remote role, based in LatAm or Portugal, requires 3+ years of experience in account management, customer success, or sales, preferably in a startup environment. You will own post-sales relationships, act as a strategic client contact, and proactively identify expansion opportunities. Awesomic offers a supportive community, mentorship from founders, professional development opportunities, mental health support, a work laptop, unlimited vacation days, course coverage, health insurance, and the option to work in a hub.

Requirements

• 3+ years in an Account Manager, Customer Success, or Sales role—preferably in a startup, SaaS, or creative agency setting
• Fluent in English
• Strong commercial acumen with a proactive, sales-oriented mindset—you love spotting opportunities and going after them
• Highly organized and independent: you thrive in fast-paced environments and take full ownership of client outcomes
• Exceptional communication and interpersonal skills—you build trust fast and tailor your style to diverse client types
• Familiar with tools like Hubspot
• Strong psychological maturity to handle challenging or high-pressure situations with resilience and professionalism

Responsibilities

• Own post-sales relationships with a portfolio of clients, ensuring their success and growth with Awesomic
• Act as the strategic point of contact for clients after onboarding—guiding them, identifying opportunities, and building loyalty
• Proactively identify expansion opportunities (upsell/cross-sell), work closely with sales and product to drive value
• Conduct regular check-ins and strategic reviews with clients to understand business goals and align service offerings
• Maintain CRM hygiene and track key metrics related to client growth, satisfaction, and retention
• Build strong relationships with decision-makers to become a trusted advisor
• Monitor client usage, identify friction points, and solve issues before they escalate
• Educate clients on features and new services that add value to their workflow

Benefits

• You’ll join the coolest community of goal-driven people who love what they do and are ready to change the game with innovative decisions
• You’ll have the opportunity to work closely with Roman Sevast and Stacy Pavlyshyna, Founders of Awesomic, YC alumni, and Forbes 30 Under 30 honorees
• You’ll have unlimited prospects to develop as a professional
• You'll benefit from a mental health support program, a work laptop (MacBook), unlimited vacation days, coverage for courses and other learning activities, health insurance, and the ability to work in a hub in Warsaw, Kyiv, or Lisbon