Account Manager

Summary

Join Axios, a media company committed to delivering trustworthy content, as an Account Manager to cultivate and expand our Axios Pro Deals client base. You will be the primary point of contact for clients, ensuring satisfaction and identifying growth opportunities. Responsibilities include managing client relationships, renewing agreements, resolving issues, and developing strategies to enhance client value. Success requires strong communication, collaboration, and a customer-centric approach. The ideal candidate possesses 3+ years of relevant experience in the Private Equity and Venture Capital space, a proven track record of exceeding targets, and proficiency in CRM software. Axios offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• 3+ years of Account Manager experience working with individuals and companies within the Private Equity and Venture Capital space as well as M&A Advisors, Legal, Corporate and Consultancy professionals
• Proven track record of meeting or exceeding renewal targets and driving revenue growth
• Customer-centric mindset with strong commercial instincts
• High proficiency in relationship building and relationship management
• Excellent written and verbal communication skills
• Highly organized and detail oriented
• Ability to be adaptable and creative as the Axios Pro product and team grows
• Familiarity with CRM software (Salesforce, HubSpot, etc.) and other client management tools

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Serve as the main point of contact for clients, addressing their concerns and ensuring their satisfaction
• Renew current agreements and identify opportunities for upselling and cross-selling new users, additional services and products
• Develop and execute strategies to drive account growth and enhance client value
• Address and resolve client issues or concerns promptly and effectively
• Proactively identify potential challenges and implement solutions
• Maintain clear and consistent communication with clients regarding project status, product updates and any other issues that may be relevant to the client
• Provide regular updates and reports on account performance
• Work with clients to understand their business goals and develop strategies to align our services with their objectives
• Conduct regular business reviews to assess performance and adjust strategies as needed
• Attend industry events, Axios Pro events and in-person meetings to further develop those relationships
• Collaborate with sales, editorial, marketing, and product teams to ensure client needs are understood and met
• Share insights and feedback from clients to help improve products and services
• Manage account documentation, contracts, and renewal processes
• Ensure all client information is accurately recorded and maintained in the CRM system
• Be able to accurately forecast renewal pipeline and upsell opportunities

Preferred Qualifications

Located near NYC is preferable

Benefits

• 401(k) with employer match
• Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
• Employer Health Savings Account (HSA) contribution for the high deductible health plan option
• Dental and vision coverage
• Primary caregiver 12-week paid leave
• Generous vacation policy, plus holidays
• One mental health day per quarter
• Annual learning and development stipend
• $100 monthly work-from-home stipend
• Tele-mental health services through Headspace
• OneMedical membership, including tele-health services
• Personal health advocacy resources through HealthAdvocate
• Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
• Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
• Increased work flexibility for parents and caretakers
• Virtual company-sponsored social events
• A strong and positive work environment
• A commitment to an open, inclusive, and diverse work culture