Account Manager

Summary

Join BDA as an Account Manager and build strong relationships with clients using the SwagUp platform. You will expand and strengthen relationships with top startups and corporations, acting as a trusted consultant to understand their needs and deliver solutions. This high-impact role requires building personal relationships, navigating enterprise accounts, capturing and expanding customer budgets, and uncovering customer pain points. You will also need to understand and integrate internal and external technologies, communicate SwagUp's value effectively, and collaborate with internal teams. Success in this role demands resilience, a commitment to customer retention, and a willingness to go above and beyond.

Requirements

• Proven track record of building and expanding B2B accounts
• Experience selling swag, branded merchandise, or physical products
• Consistently ranked in the top 10% of sales performers in previous organizations
• Demonstrated success in competitive environments, such as college athletics or high-stakes sales
• Strong curiosity for business, startups, and sales strategy
• A natural sense of creativity and an eye for design
• Driven by an insatiable desire to reach full potential and exceed goals
• Proactive and resourceful in sourcing pipeline—including unconventional approaches when needed
• Experience using Salesforce with a strong commitment to data integrity

Responsibilities

• Build strong, personal relationships with customers – Foster deep connections that go beyond transactions, leading to long-term trust, loyalty, and even personal rapport
• Navigate enterprise accounts to expand relationships across teams – Leverage both internal and external networks to uncover new opportunities and drive strategic growth
• Capture and expand customer swag budgets – Maximize revenue by securing existing budgets while proactively creating demand for new spending through consultative expertise
• Uncover customer pain points through insightful questioning – Provide tailored, high-impact solutions by identifying challenges that align with SwagUp’s offerings
• Understand and integrate internal and external technologies – Ensure seamless collaboration between systems to optimize value and efficiency for customers
• Visit customers as needed to drive growth – Strengthen relationships, build trust, and identify new opportunities through in-person engagement
• Effectively communicate SwagUp’s value in high-stakes meetings – Confidently present to decision-makers and buyers, driving alignment and commitment
• Embrace resilience in the face of discomfort and rejection – Push through challenges with determination to achieve success and long-term growth
• Collaborate with internal teams for customer success – Work cross-functionally to deliver outstanding service and create leverage for growth
• Strive for 100% customer retention – Prioritize exceptional service and proactive problem-solving to build lasting client partnerships
• Go above and beyond for your customers – Demonstrate unwavering dedication to solving their challenges and ensuring their success
• Stay humble and willing to do the hard work – Embrace a hands-on approach, knowing that success in this role requires more than traditional SaaS sales strategies

Preferred Qualifications

• A relentless drive to learn—deep curiosity about our clients and product offerings
• Proven ability to ramp quickly and hit quotas—demonstrating strong performance from the start
• Curiosity paired with retention and application—absorbing knowledge and continuously leveraging it for success
• Experience with sales hunting tools and CRMs—comfort with the tech that powers sales efficiency

Benefits

• Robust PTO; vacation, a paid volunteer day, holidays and summer Fridays
• Benefits; medical, dental, vision, life, and AD&D insurance
• 401k; tuition reimbursement
• Mental health and financial wellness programs
• Professional development opportunities including tuition reimbursement