Account Manager

Summary

Join Bloomerang as the Manager of Account Management and drive revenue growth by leading the Account Management team. You will develop and implement strategies to expand sales within the existing customer base, ensuring our nonprofit clients maximize the value of our software. This role requires proven sales management experience, particularly in expansion sales, and a strong understanding of customer engagement. You will utilize data analytics to identify trends and opportunities, while mentoring and coaching your team. Bloomerang offers a competitive compensation package, including a base salary range of $79,000-$119,000 with on-target earnings of $160,000, along with comprehensive benefits.

Requirements

• Sales Leadership: Proven experience as a Sales Manager, with a track record of consistently meeting or exceeding expansion sales targets with an existing customer base
• Customer Engagement Expertise: Strong background in building and maintaining customer relationships, identifying upselling and cross-selling opportunities, and creating effective customer engagement strategies
• Data Analysis and Strategy: Proficiency in utilizing SFDC, Gong, and Outreach data analytics and sales reports to make data-driven decisions, optimize sales processes, and drive strategic expansion sales initiatives
• Team Leadership and Development: Demonstrated ability to lead, mentor, and coach a sales team, fostering a motivated and collaborative team culture that consistently delivers results - including daily monitoring of KPIs and SFDC dashboards
• Curiosity & Initiative: Willingness to dig in with a customer or rep to understand the situation and find a path forward
• Drive to win: Always seeking a path to deliver 100%+ for the team

Responsibilities

• Lead and manage the Account Management team. Providing guidance, coaching, and mentorship to ensure they are equipped to successfully expand sales within the existing customer base
• Develop and implement strategies and action plans focused on identifying opportunities and closing deals with existing customers to achieve expansion sales targets
• Build and maintain strong relationships with existing customers, identifying upselling and cross-selling opportunities, and collaborating with the marketing team to develop effective customer engagement strategies
• Oversee the expansion sales process from identifying opportunities to closing deals, and ensuring the team follows established best practices and processes
• Utilize SFDC, Outreach and Gong analytics to identify trends, opportunities, and areas for improvement, and tracking progress toward expansion sales targets
• Provide regular performance evaluations and feedback to team members to ensure continuous improvement

Preferred Qualifications

• SaaS Industry Experience: Prior experience in the SaaS industry or related software solutions, particularly in account management or expansion sales, is a valuable asset
• CRM Proficiency: Familiarity with Customer Relationship Management (CRM) software and sales analytics tools can streamline sales processes and data analysis
• Market Research Skills: Skills in conducting market research, understanding industry trends, and analyzing competitor offerings can provide a competitive advantage
• Product Knowledge: A deep understanding of the donor management software and its features, allowing for more effective communication with customers and the product development team
• Industry Understanding: A strong grasp of the nonprofit sector and donor management software, with the ability to leverage industry knowledge to drive expansion sales within the existing customer base

Benefits

• You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere
• You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave
• You’ll receive a 401k match to help invest in your future
• Everything you need to be successful, shipped right to your door
• The base salary range for this position is: $79,000 - $119,000. As this is an incentive compensation role, there will be a base salary with annual on target earnings of $160,000
• This is a permanent, full-time, fully remote position