Account Manager

Summary

Join BlueConic, a high-growth SaaS martech company, as an Account Manager and play a pivotal role in driving customer success. You will be responsible for managing customer relationships, ensuring timely renewals, and building strong partnerships. This remote UK-based position requires a consultative approach, strong communication skills, and experience in account management or customer success. You will collaborate with cross-functional teams and work directly with customers to develop solutions leveraging the BlueConic Experiences platform. The role offers opportunities for career advancement within a growing, remote-first, and diverse team. BlueConic empowers big-name brands to achieve their marketing goals using a first-party data strategy.

Requirements

• Experience: At least 2+ years account management and/or CSM experience. Experience with account/success planning, renewal process and forecasting and/or background in software preferred
• Communication: Clear and articulate communication skills with the ability to effectively communicate BlueConic’s operational and strategic impact across the Path to Value
• The ability to ensure value is driven in alignment with key business objectives and demonstrated across the right levels of the customer’s organization
• Sales Acumen: Thorough understanding of an Enterprise organizations structure and contracting processes
• Marketing Savviness: High marketing strategy IQ and the ability to navigate large, complex marketing structures
• A customer obsession with passion around helping companies transform their businesses with a first party data strategy
• Proficiency with and practical knowledge of multiple marketing or data technologies, and the ability to quickly adapt to new martech products
• Problem Solving Skills: Able to clearly identify a problem, propose a solution, and resolve the issue
• Determination: Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Collaboration: You will need to work cross departmentally and be the voice of the customer. It is crucial you can lead others towards a common goal, strategize with senior leadership and build strong relationships with champions in accounts to ensure adoption and success with BlueConic
• Interpersonal skills and strive to maintain relationships with your customers and colleagues. You have a strong presence in meetings, on calls, etc
• Adaptability: Resilience to thrive amidst the frequent changes of a rapidly growing company

Responsibilities

• Maintain a customer-first attitude focused on driving sustainable long term value and retention through the lifecycle
• Collaborate with the customer to understand and refine their Experiences strategy by introducing new use cases that help to uncover partnership growth opportunities (CSQOs)
• Hold effective monthly calls and QBRs throughout the customer’s lifetime with BlueConic Experiences
• Manage and own the renewal process to drive timely and high rate renewals
• Build short and long term success plans that help guide and educate the customer on how to mature using the BlueConic Experiences platform. These plans will further highlight new use cases that help drive overall partnership growth (CSQO's)
• Support customers with any mid-cycle contractual negotiations and billing queries they may have
• Establish, own and nurture key stakeholder and executive relationships across the customer organization
• Manage internal communications to enable high quality value creation (support, onboarding, professional services, sales, product, marketing)

Benefits

• Help build & support the best martech product ever, period
• Take advantage of great opportunities for career advancement
• Empower big name brands to achieve their marketing goals
• Be a part of a growing, remote-first team with employees based in the Netherlands, the United States, the United Kingdom, Canada, and beyond
• Thrive in a multi-cultural environment with a values-driven work culture that has been thoughtfully crafted to enable growth and foster inclusion from the very beginning