Account Manager

Summary

Join BS&A Software as a Payments Account Manager and drive enterprise cross-sell and migration efforts for municipalities using third-party payment providers. This key role demands exceptional relationship management and a consultative approach to help municipalities leverage integrated payments. You will serve as the primary contact for top accounts, build strong stakeholder relationships, and identify cross-sell opportunities. The position requires developing account strategies, conducting discovery sessions, coordinating with legal and marketing teams, and collaborating with product and support teams. Remote work is offered with required travel to Michigan and the Midwest/Southeast. BS&A offers a comprehensive benefits package.

Requirements

• 3–5 years of experience in payments or GovTech sales/account management
• Proven track record of building relationships and achieving sales quotas
• Understanding of payment processing workflows and common challenges in municipal finance
• Willingness to travel for in-person meetings and regional events

Responsibilities

• Serve as the primary point of contact for municipal customers, particularly those in the Top 100 accounts, ensuring a seamless transition to BS&A Payments
• Build strong relationships with stakeholders, including finance and operations leaders in municipal governments
• Identify cross-sell opportunities within the existing customer base
• Develop and execute tailored account strategies to transition municipalities from third-party processors to BS&A Payments
• Conduct discovery sessions to understand customer needs and pain points, offering solutions that enhance reconciliation, adoption, and overall satisfaction
• Coordinate with legal teams on contractual obligations and stored payment method migrations
• Work closely with marketing to personalize outreach campaigns for non-integrated accounts
• Partner with product and support teams to resolve customer challenges quickly and effectively

Benefits

• Comprehensive benefits package, including health insurance and 401K
• A culture that values diversity, inclusion, and balance
• Continuous learning and development opportunities
• A supportive and collaborative working environment with opportunities for career growth