Crossfuze is hiring a
Account Manager

Summary

The job is for a Customer Account Manager at Crossfuze, responsible for account management, sales, relationship building, IT service delivery oversight, and driving revenue growth. The role requires 5+ years of sales, relationship, and/or project management experience and 5+ years of IT Managed Services Experience or IT Management experience.

Requirements

• 5+ years of sales, relationship, and/or project management experience
• 5+ years of IT Managed Services Experience or IT Management experience

Responsibilities

• Serve as the voice of the customer within Crossfuze and represent Crossfuze within assigned Managed Services customers across both sales and delivery
• Spearhead all assigned customer account management; this includes oversight of customer onboarding, providing analysis, monthly reports, acting on relevant or necessary tasks
• Proactively seek new sales opportunities via designated sales wedges within existing customer base and manage through entire sales process and track them in Crossfuze’s CRM
• Develop new business through effective prospecting such as market research and leveraging existing relationships
• Conduct regular meetings to share monthly and ad-hoc reports utilizing Crossfuze’s ITSM tool and present value-based propositions to drive account growth and partnership
• Review agreed service targets, perform SLA attainment reporting, and review processes
• Monitor SLA compliance and perform ongoing analysis of continuous service improvement opportunities across delivery operations amongst assigned accounts
• Coordinate delivery of Root Cause Analysis reports and activities
• Develop revenue growth plan, review with sales management, and attend sales meetings on a regular basis
• Perform contract negotiations and facilitate related actions for contract development and negotiation with Crossfuze leadership
• Drive continuous improvement in all assigned focus areas

Preferred Qualifications

Background and/or certifications in ITIL with the ability to understand and rationalize data within ITIL framework preferred

Benefits

• Flexible remote work options
• Competitive paid time off
• Additional PTO day for mental health
• 401(k) with employer match
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• 10 days toward bereavement leave