Account Manager

Summary

Join DoseSpot, a PE-backed start-up and leader in electronic prescribing software, as an Account Manager! You will cultivate long-term customer relationships, manage a portfolio of SMB accounts, and identify growth opportunities. This role involves collaborating with internal teams, negotiating contracts, and ensuring timely solution delivery. Success in this position requires strong communication, problem-solving skills, and experience in account management. You'll be a key player in a fast-paced, growing company, contributing to the improvement of healthcare experiences for patients and doctors.

Requirements

• Associate's degree or equivalent
• At least two years of experience as an Account Manager or similar role
• Excellent communication, problem-solving, and decision-making skills
• Proficiency with CRM software (e.g., Salesforce) and Microsoft Office Suite
• Demonstrated ability to meet sales goals and manage multiple accounts efficiently
• Ability to accelerate product adoption, influence collaboration and evangelize opportunities for growth
• A high-energy, passionate, and enthusiastic attitude; desire and flexibility to work in a fast-paced, ever-changing start up environment
• Willingness and ability to travel up to 10% of the time for client meetings, conferences, and training sessions

Responsibilities

• Manage a portfolio of SMB accounts
• Serve as the lead point of contact for assigned customer accounts
• Build and maintain strong, long-lasting client relationships
• Negotiate renewal contracts and upsell close agreements to maximize revenue
• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Develop trusted advisor relationships with customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders
• Develop new business with existing clients and identify areas of improvement to meet targets
• Forecast and track key account metrics (e.g., quarterly utilization results)
• Prepare reports on account status and performance
• Collaborate with the sales team to identify and grow opportunities within the territory
• Address challenging client requests or escalations as needed
• Ensure customers are informed of product updates and feature releases