Account Manager

Summary

Join our dynamic EdTech startup as an Account Manager in Mexico City! This remote role offers flexible hours and a competitive compensation package. You will manage client relationships, ensuring timely service and exceeding sales targets. Responsibilities include client onboarding, account management, and collaborating with internal teams. The ideal candidate has 5-6 years of experience in stakeholder relationship management, strong communication skills, and a minimum EnglishScore of 400. We offer a chance to make a global impact and work in a supportive, diverse environment.

Requirements

• Have 5-6 years of experience managing stakeholder relationships
• Be organized
• Be tech-savvy
• Have great verbal and written communication skills
• Be deadline-conscious
• Have a good command of English (minimum EnglishScore 400)

Responsibilities

• Maintain all CRM and Project Management notes accuracy
• Manage a partner’s after-sales from beginning to end (onboarding to renewal and reorder)
• Establish and maintain a professional relationship with clients, and perform onboarding client duties, including: Setting up back-end accesses
• Liaising with the clients to obtain accurate and timely information
• Setting up the first onboarding call
• Perform account management duties including: Processing client requests internally
• Upsell a company’s services and solutions
• Help develop initiatives to increase customer satisfaction and retention
• Work closely with product and marketing teams to troubleshoot issues, feedback feature requests, and support client marketing activities
• Take a client’s requirements and assist with plans to meet those requirements
• Support existing clients with technical and administrative support
• Attend and schedule events with the clients on socialization and marketing events
• Work with Country Manager to prepare for promotional and educational events
• Liaise with headquarter for collaterals and event support

Preferred Qualifications

Have previous work experience in the education industry or language learning industry

Benefits

• Home based role
• Flexible hours
• Laptop
• A fair compensation package with competitive salary and commissions