Account Manager

Summary

Join Evolve, a company dedicated to simplifying vacation rentals, as an Account Manager/Dedicated Advisor. You will cultivate strong relationships with Evolve owners, contributing to sales strategies and maximizing their success. Develop customized plans to help owners achieve long-term growth, increasing their lifetime value (LTV) and Net Promoter Score (NPS). Responsibilities include retaining a book of business, acting as a performance expert, and cross-selling additional services. You will provide market analysis, conduct performance reviews, and collaborate with internal departments. This role requires 3+ years of account management experience in the travel/hospitality/real estate industry, along with excellent communication and analytical skills.

Requirements

• 3+ years of account management experience
• Travel/Hospitality/ Real Estate Industry Expert
• Excellent active listening skills and the ability to simplify otherwise complex problems
• Adaptable and flexible in a rapidly changing environment
• Professional verbal and written communication skills
• Analytical, organized and detail-oriented
• A goal-oriented, competitive mentality
• Strategic Thinker/ Solution-Oriented/ Problem Solver
• Direct and clear communicator
• Willingness to go above and beyond for your colleagues and owners
• Real Estate License
• Mortgage License
• Linkedin Learning Certifications

Responsibilities

• Retain a high-value book of business of ~150 Evolve owners
• Grow strong and strategic relationships with existing Evolve owners and work to retain current owners to help reduce churn
• Act as a performance expert by delivering key analytical data on owners real estate portfolios
• Position yourself as an expert and a go-to resource for Evolve owners to have a one-stop shop for support, success, and growth
• Be proactive in your book of business
• Cross-sell additional Evolve service offerings to maximize the value of your book of business while staying up to date on industry news and trends in the short-term rental space
• Increase NPS and LTV of book of business through upselling of management tiers, expanded calendar availability, upgraded amenities, additional properties, and other value-add services
• Provide market and property analysis to owners to help them identify opportunities to grow their portfolios with Evolve
• Conduct in-depth monthly and quarterly performance reviews with owners
• Cross-functional collaboration with all departments internally to provide the best owner experience
• Staying up to date on industry news and trends to provide recommendations to owners on potential impacts on their business
• Capture owner feedback and preferences to inform future product and service roadmaps

Preferred Qualifications

Proficiency in Spanish

Benefits

• Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match
• 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage
• Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment), 10 free mental health visits, and pet insurance
• Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you
• Annual Evolve travel credit after one year and discounts on stays at all Evolve properties
• World-class onboarding programs, learning, and development resources to help you grow your impact