Account Manager

Summary

Join our team as a highly motivated Account Manager to manage key accounts, drive revenue growth, and build strong client relationships. You will serve as a trusted advisor, understanding client needs and demonstrating how our solutions drive business outcomes. This role involves collaborating with internal teams, exceeding sales targets, and ensuring exceptional customer experiences. The ideal candidate has 5+ years of B2B software sales experience, a proven track record of success, and strong relationship management skills. We offer flexible work options, generous benefits, and a supportive team environment, promoting continuous learning and professional development.

Requirements

• Experience: 5+ years of full-cycle B2B software or SaaS sales experience, preferably in a high-growth environment
• Success: Proven track record of meeting or exceeding sales quotas and account growth metrics
• Strong relationship management and consultative selling skills
• Ability to navigate complex sales cycles involving multiple stakeholders
• Excellent communication, presentation, and negotiation skills
• Proficient with CRM tools (Salesforce experience is strongly preferred)
• Self-starter with a collaborative mindset and strong organizational skills
• Willingness to travel up to 10% as needed

Responsibilities

• Own and grow a portfolio of key accounts, building strong multi-level relationships with stakeholders
• Identify upsell opportunities within assigned named accounts
• Develop and execute strategic account plans to achieve growth and retention goals
• Act as the primary point of contact for clients, proactively managing their success and satisfaction
• Collaborate with internal teams (Product, Marketing, Support, etc.) to ensure clients receive best-in-class support and service
• Understand client goals and translate them into tailored solutions using our industry-leading mobile data collection platform
• Maintain accurate pipeline management and forecasting using CRM (Salesforce)
• Drive contract negotiations and renewals while identifying opportunities for upselling and cross-selling
• Monitor market trends and competitor activity to identify potential opportunities or risks
• Represent the company at industry events, trade shows, and client meetings as needed

Preferred Qualifications

• Background in mobile technology, data collection, or enterprise software
• Experience working with cross-functional teams in a customer-centric organization
• Understanding of recurring revenue models and customer lifetime value
• French speaking a plus

Benefits

• Competitive base salary + uncapped commission
• Generous PTO and paid holidays
• Flexible work options