Account Manager

Summary

Join FreeWill, an award-winning social-good startup, as an Account Manager on the Partner Success team. This full-time remote position focuses on accelerating the company's work supporting nonprofits across the country. You will be responsible for ensuring nonprofit organizations continue working with FreeWill, identifying opportunities to expand partnerships, building strong relationships with partners, and proactively addressing challenges. FreeWill offers a competitive salary, equity, and a comprehensive benefits package including unlimited PTO, flexible hours, and various perks.

Requirements

• Superior written and verbal communication skills and fine-tuned attention to detail
• Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise
• Comfort moving quickly in a fast-paced environment
• Smarts, tenacity, and kindness

Responsibilities

• Ensure nonprofit organizations want to continue working with us term over term (typically yearly subscriptions)
• Identify opportunities to expand partnerships to include other FreeWill fundraising tools and add value to partnerships
• Create warm, dynamic relationships with our partners and ensure they feel cared for
• Identify challenges internally and externally and proactively address problems
• Ensure tactics and processes are scalable as our team and partnerships grow
• Understand and communicate partner needs to the team internally
• Lead renewal and upsell meetings and other communications with partners while prioritizing partner goals
• Build strong relationships internally with Partner Success Strategists to understand partner journey up to point of renewal
• Creatively make and pitch renewal plans based on individual partner needs while utilizing best practices
• Work across multiple teams to provide insight on partner needs
• Communicate with partners about new FreeWill developments and proactively offer value
• Use existing processes while iterating to develop and follow detailed project management system to ensure all renewals are proceeding on schedule
• Stay on top of latest customer success techniques and trends
• Act with FreeWill’s values of focus, joy, kindness, and courage

Preferred Qualifications

Experience working on a SaaS customer success team, managing clients, and handling negotiations and/or experience in the nonprofit fundraising space is strongly preferred

Benefits

• Work from home
• Unlimited PTO
• Flexible hours
• Competitive salary
• Commuter benefits
• Company stock options
• 401k
• Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Free One Medical membership
• Paid parental leave for all parents
• Regular (virtual) team events
• 250 monthly co-working budget which can be used for local co-working spaces
• 300 annual budget to outfit your home office or cover utility bills
• 1,000 referral bonuses for growing our FreeWill community
• 1,000 annual professional development budget