Account Manager

Summary

Join Group Black, a pioneering Black-owned media company, as an Account Manager! This remote-first (Chicago-based) role is crucial for client success, requiring strong communication and organizational skills. You will be the primary point of contact for clients, managing campaigns, and ensuring a positive experience. The ideal candidate has 3-5+ years of digital media account management experience, a proven track record with enterprise accounts, and excellent problem-solving abilities. This position offers growth opportunities within a dynamic company and a competitive benefits package. You'll partner with sales and other teams to develop integrated campaigns, analyze performance, and identify opportunities for growth. The Account Manager is a developing leader, responsible for client satisfaction and meeting defined goals.

Requirements

• 3-5+ years of digital media Account Management experience
• Experience in display and video advertising and branded content solutions, with a premium publisher or agency preferred
• Successful track record working with large, enterprise accounts
• Comfort engaging with senior-level executives on strategic initiatives with the support of the Vice President and other cross-functional team members
• Ability to work independently and deliver measurable results in a timely manner
• Experience solving problems in a collaborative environment
• Strong written and verbal communication skills
• Confident presentation skills
• Ability to work under pressure with attention to detail
• Ability to quickly learn new tools and skills
• Commitment to the mission, vision, and objectives of the organization

Responsibilities

• Partner with Sales to own a book of business and support pre and post sales functions
• Be the driver of our POD team structure which is focused on making the advertiser/agency successful when working with Group Black
• Lead and partner with Sales, Brand Strategy, and Media Planners throughout the RFP process to develop innovative, insight-driven integrated campaigns that deliver measurable ROI for our clients
• Serve as the day-to-day POC for advertiser/ad agency relationships on campaign management, including media buys and branded content
• Ensure on-time & ease of launch for client campaigns
• Deep understanding of client KPIs and goals
• Lead and attend meetings related to specific accounts, identifying key action items and decisions. This may include Quarterly and Annual Business reviews or recurring calls
• Coordinate client performance reviews & kick off calls with clients and account team
• Analyze campaign performance, client marketing initiatives, and industry trends to identify levers for driving revenue growth
• Coordinate, monitor, and evaluate media campaigns and strategies
• Identify upsell, cross-sell, and renewal opportunities and communicate with the Sales team regularly
• Collect, analyze, and distribute client campaign reports
• Develop a deep understanding of how the Group Black platform and our unique capabilities deliver brand value
• Responsible for client upsell opportunities
• Work in tandem with Sales to develop and deliver Quarterly Business Reviews. Come to the table with ideas for process improvements and best practices to benefit the entire team

Preferred Qualifications

Experience in a growing startup environment preferred

Benefits

• Medical, vision and dental coverage
• Health savings accounts
• Paid time off to relax and recharge and attend to personal matters
• Company paid holidays
• Family and personal sick and safe time
• A 401(k) plan