Account Manager

Summary

The job is for an Account Manager in the gaming or technology industry at Hike, responsible for managing high-value customers, developing strategies to increase their engagement, and providing quick support. The role requires 3+ years of experience in account management, customer relations, or a similar role, exceptional communication skills, strong problem-solving abilities, moderate proficiency in data analysis, a commitment to exceptional customer service, the ability to thrive in a fast-paced environment, and a collaborative mindset.

Requirements

• Minimum of 3+ years of experience in account management, customer relations, or a similar role within the gaming or technology industry
• Exceptional verbal and written communication skills, with the ability to engage and build rapport with high-value customers
• Strong problem-solving skills, with the ability to provide quick, effective solutions to complex issues
• Moderate proficiency in using data and analytics to inform decision-making and tailor user engagement strategies
• A deep commitment to providing exceptional customer service and enhancing the user experience
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and user needs
• Collaborative mindset with the ability to work effectively with cross-functional teams

Responsibilities

• Strategy: Instill trust among high-value players by demonstrating reliability, transparency, and a deep understanding of their preferences and gaming habits
• Strategy: Develop and maintain strong, long-lasting relationships with high-value customers, ensuring their needs and expectations are met
• Strategy: Identify opportunities to motivate high-value customers to increase their engagement and activity on the platform through personalized recommendations and incentives
• Strategy: Promote and upsell new games and premium features to high-value customers, enhancing their gaming experience and increasing their lifetime value
• Operations: Provide quick, real-time support and resolution for any issues or inquiries, ensuring a seamless and satisfying user experience
• Operations: Establish and manage effective feedback channels to capture user insights, suggestions, and concerns, and communicate them to relevant internal teams
• Operations: Utilize data and analytics to understand customer behavior and preferences, tailoring your approach to meet their specific needs and maximize their engagement
• Operations: Work closely with product, marketing, and customer service teams to develop and implement strategies that drive user retention and growth