Account Manager

Summary

Join Instrumentl, a mission-driven startup, as an Account Manager to help nonprofits achieve their fundraising goals using our platform. You will expand our reach by assisting existing customers in selecting the best plan, acting as their advocate, and employing consultative sales techniques. This role involves approximately 50-60 customer calls monthly, upgrading customer workflows, experimenting with sales strategies, and providing exceptional customer support. The ideal candidate possesses 2+ years of customer-facing experience in a SaaS environment, strong communication and empathy skills, and a proactive approach to problem-solving. Instrumentl offers a competitive salary, benefits, and the opportunity to work with a dynamic team in a fully distributed environment.

Requirements

• Experience: you have 2+ years of customer-facing work experience - ideally, you’ve held an AE, SDR, or Account Manager role in a SaaS environment
• A background in nonprofit development or fundraising is a plus!
• Communication: you pride yourself on your ability to communicate complex topics easily in person and in writing
• Empathy: you are warm and approachable in your interactions with others, and genuinely interested in fostering collaborative relationships with colleagues and customers
• Curiosity: you make an effort to understand the true nature of the problem your customers want to address, so you can provide the best possible solution. You are driven to solve their actual underlying problems, especially problems that go unsaid
• Adaptability: you thrive in fast-paced environments, and feel comfortable handling ambiguity and change
• Grit: you understand that mastery of any role requires hard work and coaching, and enjoy that challenge and journey
• Ownership: you want to take control of your own success. You have a proactive approach to process improvement, as well as the confidence to execute on new ideas
• Tech savviness: you're familiar with tools like G Suite, Zoom, Slack, Intercom, and HubSpot. You love shortcuts and can name your favorites off the top of your head
• Growth mindset: you exhibit a growth mindset every day and take feedback in stride
• Passion: you're excited about Instrumentl's mission and eager to support the work done by the nonprofit community!

Responsibilities

• Become an expert on grants/institutional fundraising
• Build a portion of your own pipeline and collaborate with our Enablement Managers to source upsell opportunities from our existing customers
• Take 50-60 customer calls per month
• Upgrade our customers’ institutional fundraising workflows and help them love the Instrumentl brand
• Experiment with new sales pitches and tactics to accelerate growth
• Follow up with prospects and be highly responsive to their questions
• Serve as the voice of our customers, share customer feedback, and advocate for our customers' needs, especially with revenue and product teams

Preferred Qualifications

• Experience in an early-stage startup environment is a plus!
• Bonus: experience working remotely

Benefits

• 100% covered health, dental, and vision insurance for employees, 50% for dependents
• Generous PTO policy, including parental leave
• 401(k)
• Company laptop + stipend to set up your home workstation
• Company retreats for in-person time with your colleagues
• Work with awesome nonprofits around the US. We partner with incredible organizations doing meaningful work, and you get to help power their success
• Salary ranges are based on market data, relative to our size, industry, and stage of growth. Salary is one part of total compensation, which also includes equity, perks, and competitive benefits
• For US-based candidates, our target salary band is $55,000-$60,000/year base + uncapped commission (OTE $110,000-$120,000) , along with equity