Account Manager

Summary

Join Macmillan Learning's sales team as an Account Manager, playing a critical role in supporting instructors and administrators. You will ensure customers have the necessary tools and resources, acting as a bridge between sales representatives and customer support. This position requires strong communication, organizational, and problem-solving skills to manage customer needs and identify new sales opportunities. Success in this role involves effective use of Salesforce, collaboration with internal teams, and proactive customer relationship management. The primary goals are supporting existing business and identifying new sales opportunities within an assigned territory. Macmillan Learning offers a competitive salary and benefits package.

Requirements

• Bachelor’s Degree
• Knowledge of MS Office
• Excellent written and verbal skills, ability to handle multiple projects simultaneously and work under pressure

Responsibilities

• Develop and maintain productive customer relationships and generate repeat business with existing customers
• Assess and respond to individual instructor needs by listening, understanding, overcoming obstacles, linking features to benefits, and providing ideal solutions that best meet the needs of the customer
• Gain in-depth product knowledge of products and their digital platforms, as well as maintain broad knowledge of competitive markets and sales techniques
• Actively and accurately manage company CRM tool (Salesforce). This includes, but is not limited to, all customer interactions, contacts, sales opportunities, and pipelines
• Plan, coordinate, and execute online presentations or schedule demos as needed to faculty and institutional contacts throughout the year
• Coordinate with various groups within the company to support sales efforts and growth, working with the sales team in identifying potential customers through calls, email and campaigns
• Identify and develop sales leads for the field sales team to generate new business opportunities in the higher education markets

Preferred Qualifications

• Previous sales experience
• Experience with Salesforce as a CRM
• Previous Higher Education experience

Benefits

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity
• Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance