Account Manager

Summary

Join Jumio as an Account Manager (AM) and play a pivotal role in our growth by assisting customers in maximizing business value. Based in Malaysia, you will be responsible for customer onboarding, support, adoption, and account growth. As a trusted strategic advisor, you will own customer relationships, ensuring mutual success and contributing to a safer digital world. You will work with cross-functional teams, develop account plans, manage escalations, and secure referrals. The role requires proven experience working with C-suite executives, B2B sales, and account management in a fast-paced environment. Success in this role demands strong communication, negotiation, and planning skills.

Requirements

• A proven track record of having worked with ‘C’ suite in customer organizations across sizes and earned the trust as a strategic advisor
• Multiple years of B2B direct selling and/ or CSM (Account Management) experience in a fast paced environment ensuring customer satisfaction, adoption and growth
• Story telling ability to identify and sell into new use cases
• Strong prospecting, value proposition articulation, negotiation and closing skills
• Track record of meticulous planning and relentless time-bound execution
• Excellent verbal and written communication skills
• Business proficient in Mandarin verbal and written

Responsibilities

• Ensure customer success through successful onboarding, proactive support and increased adoption
• Working with the cross functional team at Jumio, continuously seek opportunities to expand Jumio’s footprint within the account
• Strategizing account plans in discussion with AM Leadership team and execute meticulously using a judicious mix of High Touch, Low Touch and Tech Touch means
• Managing accounts across the set of industries, consistently meet and exceed targets for customer retention and growth
• Handling the accounts end-to-end including negotiation on new opportunities through closure
• Program managing account escalations
• Securing referrals and testimonials by building the trust within the customer organization
• Maintaining timely updates and data hygiene in our CRM system
• Work in the customer time zone

Preferred Qualifications

• Prior exposure to managing SaaS or Recurring Revenue related offerings from leading organizations
• Knowledge of Know Your Customer (KYC) and Anti Money Laundering (AML) environments and the solutions offered in this space
• Post graduate degree in Business Administration
• Proficiency in CRM - preferably SFDC