Account Manager

Summary

The job is for an Account Manager position at JumpCloud® in Indonesia. The role involves managing a portfolio of technical buyer relationships, growing customers' usage of the product, and conducting regular business reviews. The company is remote-first and requires fluency in English.

Requirements

• 5+ years of experience managing a portfolio of technical buyer relationships
• Proven track record of high performance in past sales positions
• Ability to drive towards monthly targets
• Experience in fast-paced environments with 30 day deal cycles
• Self-motivated with hunter sales capabilities and strong relationship-building skills

Responsibilities

• Focus on growing customers' usage of JumpCloud base by identifying, qualifying, and closing expansion opportunities
• Reach out to customers to discuss renewals with a view of Identifying cost savings and requirements for new features
• Conduct regular out of renewal season  business reviews and provide optimization recommendations and new product offerings
• Close renewals from start to finish between 100k to 5m ARR
• Work closely with cross-functional teams, such as Customer support managers, Product and Technical Support Teams, to ensure customers have excellent product outcomes
• Build strong and trusting relationships with customers and internal stakeholders
• Expand sales into a portfolio of approximately 200 existing accounts with strong forecasting and funnel management processes
• Deliver regular outbound campaigns on new product updates, partnering with Product and technical resources
• Deliver commercial outcomes by running a consistent sales process and setting next step expectations and contract negotiations with customers
• Evaluate core usage trends and articulate value to show JumpCloud's impact and provide strategic recommendations during business reviews