Account Manager

Summary

Join KnowBe4 as an Account Manager and contribute to the success of our mid-market customer accounts. You will promote and sell KnowBe4's products and services, exceeding monthly sales quotas by motivating existing customers to purchase additional products and increase subscription levels. This role requires building and maintaining strong customer relationships, articulating the value proposition of our products, and identifying key decision-makers. You will also collaborate with other team members to understand account structures and cybersecurity gaps, ultimately increasing customer commitment and product usage. The position involves strategic pricing negotiations, accurate record-keeping, and support in the renewal process. KnowBe4 offers a fantastic benefits package, including company-wide bonuses, referral bonuses, adoption assistance, and more.

Requirements

• 1-3 years experience selling experience to Mid-Market-sized businesses
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision

Responsibilities

• Promote and sell KnowBe4’s range of products and services to meet and exceed Mid-Market monthly cross sale and expansion sales targets
• Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
• Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall
• Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
• Follow up on existing customer marketing leads to generate revenue opportunities and pipeline
• Act strategically in offering multi-year deals and negotiating discounted pricing to increase ARR
• Maintain accurate and thorough records of daily sales statistics via Salesforce
• Collaborate with the assigned Account Executive, Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately  increase their commitment and use of the KnowBe4 Product Suite
• Support in the renewal process where there is an opportunity to grow the account

Preferred Qualifications

• Bachelor Degree or higher education equivalent, desirable
• Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
• Experience with Salesforce, a plus

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code