Account Manager

Summary

Join Level Access as an Account Manager, Enterprise to cultivate and maintain strong customer relationships. You will work with existing clients, analyzing accessibility trends, developing outreach campaigns, and managing renewals, upsells, and cross-sells. This role blends contract renewals with expanding sales within our established customer base. You will act as a liaison with internal teams to enhance client satisfaction and explore growth opportunities. The position includes a sales quota with bonus and commission structures. This is a remote role with a competitive benefits package.

Requirements

• 3-5 years B2B sales experience required
• Experience with solution-selling/consultative selling methodologies
• Experience working to manage a current book of business (i.e. renewals and expansion)
• An uncanny ability to organize and execute in an organized fashion
• Deep understanding of business concepts for large national and international corporations
• Outstanding time management skills and attention to detail
• Ability to navigate commercial discussions across large organizations and matrixed environments
• The ability to establish rapport and deliver compelling, persuasive propositions to an executive level audience
• Excellent phone and writing skills
• Comfort with change management + a start-up appetite to move quickly and try new things

Responsibilities

• Manage a full retention lifecycle – on-boarding, key check-ins and renewal conversations – in order to drive the highest contract value retention rates possible
• Partner with a customer success manager in order to steer clients down successful paths; as a team, your goal is to help clients on their accessibility journey and maintain high levels of engagement and satisfaction
• Identify areas for growth – namely up-sells from current product subscriptions, cross-sells into new product subscriptions and expansion into new lines of business – and surpass net-retention targets
• Deliver compelling arguments for digital accessibility to a variety of audiences – ranging from front-line to senior/C-suite – via a combination of virtual (i.e. Skype/WebEx) and in-person presentations
• Partner with internal team members (customer success, consulting services and sales engineering) to craft compelling proposals and right-fit solutions that match unique customer use cases
• Consistently meet / exceed monthly, quarterly and annual bookings objectives
• Work in a team environment, collaboratively evolving our process and approach
• Develop and maintain quarterly and annual strategic account plans
• Use Salesforce to manage all aspects of prospect / client communications, activities and tasks
• Apply sales enablement technologies – LinkedIn Sales Navigator, Zoominfo, Seismic and RingDNA – in order to increase share of wallet within account hierarchies

Preferred Qualifications

• Understanding of web technology specific to accessibility is a plus
• College degree or equivalent experience preferred

Benefits

• Full-time salaried position with a competitive benefits package
• Bonus opportunities
• Unlimited vacation/FTO
• Remote role, with the option to utilize our office in Arlington, VA