Account Manager

Summary

Join Mitratech, a global technology partner for corporate legal, immigration, human resource, and compliance teams, and support our valued customers. In this role, you will build strong customer relationships, retain revenue, and generate additional revenue by developing account plans focused on mutual success. You will manage a portfolio of renewals, expanding the base portfolio through negotiations and collaboration with the sales team. You will also assist leadership in forecasting, conduct quarterly value-based reviews, and handle customer inquiries promptly and courteously. This position requires strong communication, problem-solving, and time management skills, along with proficiency in MS Office and Google Office applications. Mitratech offers a collaborative and committed work environment.

Requirements

• Bachelor's Degree; or equivalent experience
• A minimum of 2-4 years of sales and/or account management experience
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
• Capable of working independently with minimal supervision and in a team environment
• Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
• Proficiency in all MS Office & Google Office applications
• Travel - Up to 25%

Responsibilities

• Manage customer relationships with particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue
• Build account plans on top customers that focus on mutual-success and customer value
• Develop a strong pipeline and reach annual sales and revenue retention targets
• Managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with sales team on to closure
• Assist leadership in building and maintaining a retention and new revenue forecast
• Conduct quarterly value based reviews and discussions with top customers (business reviews, cadence calls)
• Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point
• Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech’s solutions
• Keep up to date knowledge of the industry, as well as the competitive posture of the company