Account Manager

Summary

Join our team as an Account Manager and play a crucial role in driving revenue growth and fostering long-term business relationships with our golf course partners. This role centers on relationship management, managing key clients, upselling products, and retaining courses through best practices and product adoption. You will leverage technical tools and data to inform proposals, ensuring clients maximize value from our services. Success in this position requires a results-oriented mindset and a proven track record of achieving targets. The position is remote and based in Australia, offering a highly competitive salary and generous benefits package.

Requirements

• 3+ years’ experience in Sales or Account Management within a relevant industry e.g. e-commerce, technology with responsibility for the retention and growth of a directly assigned group of customer accounts
• Demonstrable business acumen including sound decision making, with strong negotiation skills, and the ability to manage complex client relationships
• Experience of analysing, collating and presenting data/ demos to support recommendations and proposals to clients
• Proficiency in the use of sales management technologies including (but not limited to) sales automation, marketing automation, SalesForce or similar CRM
• A results-oriented mindset and a proven record of achieving targets and objectives
• Willingness to travel, when required, for work related purposes

Responsibilities

• Develop a well-rounded understanding of our Account Management philosophy, market and customer needs
• Conduct regular check-ins and meetings with clients to review performance, gather feedback, and identify opportunities for growth
• Develop advanced product and industry knowledge to be able to provide consultative advice and information to help our customers maximise use and adoption of our products and services, including upselling of new products and to secure and optimize tee time offerings to build attractive inventory for our platforms
• Leverage technical tools, platforms and quantitative data to inform proposals that ensure our clients derive maximum value from our services through establishing relationships, conducting account reviews and working closely with senior team members and management to understand and thereafter execute strategies to strengthen relationships and help golf course partners meet their success criteria
• Devote proportionate time, effort and a high level of communication touch points with high value/ potential accounts (including onsite visits when appropriate). Act as a positive ambassador for our business products and services
• Have a firm understanding of dynamic pricing and its place within the golf industry. Educate and implement successful dynamic pricing strategies with our golf course partners
• Retain clients and their long-term business through contract renewals and ensuring client satisfaction
• Monitor account performance and identify opportunities for upselling or cross-selling additional products/services
• Have the long-term success of our clients at the heart of all you do, ensuring these course partners are represented in a positive way on our platforms and within any communications
• Be results focused in meeting and/or exceeding individual and department metrics and goals, as well as exercising accountability and a strong work ethic in managing a portfolio of clients to drive revenue and retention
• Devote proportionate time, effort and a high level of communication touch points with high value/ potential accounts (including onsite visits when appropriate). Act as a positive ambassador for our business products and services
• Maintain an accurate daily record of all activity using Salesforce
• Engage with colleagues locally and internationally to understand and support the growth of a positive company culture, ensuring that core values and personal behaviours are consistently demonstrated and contribute to making Golf a Great Place to Work

Preferred Qualifications

• Education to degree level in a relevant discipline (e.g. Business/ Marketing/ IT)
• Familiarity of or experience within the Australian market relating to Golf

Benefits

• Highly competitive salary with a generous benefits package
• Remote – Australia based