Remote Account Manager

Summary

Join Noyo, a leading benefits infrastructure company, as an Account Manager and play a key role in managing strategic partnerships, retention, renewals, and expansions of existing accounts. You will be responsible for crafting compelling expansion and ROI stories, driving growth and expansion of customer reliance on Noyo, and producing and presenting annual planning material and semi-annual meeting material.

Requirements

• 4+ years of work experience in a customer-facing role, preferably in technology or software
• Healthcare or insurance industry experience preferred. API/EDI experience a major bonus
• Experience successfully managing and exceeding customer expectations
• Excellent soft sales skills, with a passion for translating the complex into the simple
• Ability to assemble a compelling story in a deck using Google Slides
• Exceptional time management, prioritization, organizational and collaborative skills
• Self-motivated, enthusiastic & positive attitude
• Desire to learn and grow within a dynamic, high-growth, and fast paced environment
• Driven to win and to hit assigned quantitative goals
• Comfort with standard Account Management technology and tooling, such as Salesforce, Google Suite, ChurnZero, Sigma, etc

Responsibilities

• Manage the strategic partnership, retention, renewals and expansions of existing Noyo accounts by crafting compelling expansion and ROI stories
• Act as the customer’s key strategic partner, driving growth and expansion of their reliance on Noyo as a key vendor to their overall business success
• Successfully turn your customers into Noyo evangelists that actively help expand the Noyo network by bringing on new connections and pushing existing connections for more growth and retention
• Produce and present annual planning material and semi-annual meeting material that includes account growth metrics, SLA reporting, strategic initiatives, and broader marketplace analysis
• Proactively maintain the records in Noyo’s CRM to track new business and renewal workflows
• Assist with customer appreciation efforts, forecast and execute growth plans for your accounts, and lead contract renewal and expansion negotiations to achieve your desired revenue outcomes
• Occasionally plan and coordinate in-person customer meetings, bringing key members of the Noyo team with you. You'll also attend industry conferences and tradeshows to maintain valuable industry knowledge and network with customers and prospects

Benefits

• Comprehensive total rewards program which includes base salary, equity, benefits, and professional development opportunities
• On Target Earnings for this role is $130,000-165,000 with a 70/30 split between base/variable pay