Account Manager

Summary

Join Nx as an Account Manager and cultivate strong relationships with enterprise clients. You will be responsible for managing renewals, driving account expansion, and ensuring high customer satisfaction. This role involves collaborating with Developer Productivity Engineers, leading contract renewals, and identifying opportunities for growth. Success in this position is measured by gross retention rate, net retention rate, and customer satisfaction scores. Compensation includes a base salary and commissions. Occasional travel may be required.

Responsibilities

• Build and maintain relationships with customer stakeholders, ensuring their success while working closely with Nx Developer Productivity Engineers (DPEs) who manage the technical solution
• Ensure we’re meeting our SLAs and are following internal best practices for account management and customer success
• Lead contract renewal efforts, working closely with stakeholders to drive seamless, on-time renewals
• Lead expansion efforts by identifying opportunities, coordinating demos, trials and annual business reviews to educate additional teams on the benefits of Nx. You’ll develop and present business cases to showcase Nx’s value and ultimately win expansion business
• Ensure customer satisfaction during onboarding efforts
• Build and expand relationships with customer stakeholders
• Ensure our customers receive the training and support they need
• Attend customer check-ins meetings
• Work closely with Nx Developer Productivity Engineers to identify account expansion opportunities
• Lead activities to drive account expansion including, annual business review sessions, demos, trials and onsite visits
• Own the lifecycle of renewal and expansion contracts

Preferred Qualifications

Occasional travel to visit customers and to attend industry events

Benefits

Base pay and commissions