Account Manager

Summary

Join our team at Pearl Talent as an Account Manager Coordinator and play a vital role in supporting our Client Success Team. As an entry-level candidate, you'll have opportunities for personal development, mentorship, and career progression while maintaining a balanced, flexible work environment.

Requirements

• At least 2-3 years of proven experience in client success, account management, inside sales, or related roles
• Remote Ready: You’re a pro at remote work, comfortable with the latest tech tools, and can collaborate seamlessly with a distributed team
• Organized Chaos Tamer: You thrive in fast-paced environments, juggle multiple tasks effortlessly, and stay calm under pressure
• Discretion is Your Middle Name: You handle sensitive information with the utmost confidentiality and professionalism
• Tech-Savvy: Proficient in tools like ClickUp, Notion, and Canva, along with Microsoft Office Suite, Google Workspace, video conferencing platforms, and CRMs
• Exceptional English Communication: Your written and verbal communication skills are top-notch, making clarity and professionalism your signature

Responsibilities

• Establish and maintain strong relationships with clients, becoming their trusted point of contact
• Regularly engage with clients via email, phone, video conferences, and other communication channels to maintain an open line of communication
• Develop a deep understanding of our talent pool and the unique skills, experiences, and attributes our candidates bring
• Advise clients on best practices on managing teams effectively based on their specific needs, ensuring successful placements and high satisfaction
• Identify and pursue opportunities for upselling or cross-selling additional recruitment services to existing clients
• Work with the sales team to explore potential avenues for client account growth
• Act as a liaison between clients and internal teams to address and resolve any issues or concerns
• Ensure timely and satisfactory issue resolution to maintain client satisfaction
• Gather and analyze feedback from clients to help improve our recruitment services and candidate pool
• Create and maintain reports on client success metrics and key performance indicators
• Maintain records, client files, and relevant documentation to support client management activities
• Organize meetings, calls, and follow-ups with clients and internal teams as needed
• Provide additional support on tasks that may arise unexpectedly, ensuring seamless service delivery
• Manage timelines, set clear objectives, and ensure all project milestones are met
• Coordinate with relevant departments to allocate resources and track project progress
• Keep clients informed of project developments and any adjustments to the timeline, ensuring transparency throughout the project lifecycle

Benefits

• Competitive Salary: Up to PHP 38,000 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance