Account Manager

Summary

Join Pearl Talent as an Account Manager Coordinator and play a vital role in supporting our Client Success Team. You will work closely with the Account Manager to manage client accounts and handle administrative tasks. This entry-level position offers opportunities to learn and contribute to our mission, focusing on client relationship management, communication, talent expertise, account growth, issue resolution, client feedback, reporting, and administrative tasks. You will help maintain healthy client relationships, enhance operational efficiency, and support Pearl Talent's growth. The role requires strong communication, problem-solving, and organizational skills, along with proficiency in various tech tools. Pearl Talent offers a competitive salary, remote work, generous PTO, health coverage, mentorship, learning and development opportunities, global networking, and work-life balance.

Requirements

• At least 2-3 years of proven experience in client success, account management, inside sales, or related roles
• You’re a pro at remote work, comfortable with the latest tech tools, and can collaborate seamlessly with a distributed team. Self-motivated and adaptable to remote work environments
• You thrive in fast-paced environments, juggle multiple tasks effortlessly, and stay calm under pressure. Able to work independently and manage your own schedule effectively
• You handle sensitive information with the utmost confidentiality and professionalism
• Proficient in tools like ClickUp, Notion, and Canva, along with Microsoft Office Suite, Google Workspace, video conferencing platforms, and CRMs
• Your written and verbal communication skills are top-notch, making clarity and professionalism your signature
• Strong problem-solving and conflict-resolution abilities, with a proactive approach to tackling challenges

Responsibilities

• Establish and maintain strong relationships with clients, becoming their trusted point of contact
• Understand clients' goals, challenges, and needs, and proactively address them
• Regularly engage with clients via email, phone, video conferences, and other communication channels to maintain an open line of communication
• Develop a deep understanding of our talent pool and the unique skills, experiences, and attributes our candidates bring
• Advise clients on best practices on managing teams effectively based on their specific needs, ensuring successful placements and high satisfaction
• Identify and pursue opportunities for upselling or cross-selling additional recruitment services to existing clients
• Work with the sales team to explore potential avenues for client account growth
• Act as a liaison between clients and internal teams to address and resolve any issues or concerns
• Ensure timely and satisfactory issue resolution to maintain client satisfaction
• Gather and analyze feedback from clients to help improve our recruitment services and candidate pool
• Create and maintain reports on client success metrics and key performance indicators
• Maintain records, client files, and relevant documentation to support client management activities
• Organize meetings, calls, and follow-ups with clients and internal teams as needed
• Provide additional support on tasks that may arise unexpectedly, ensuring seamless service delivery
• Manage timelines, set clear objectives, and ensure all project milestones are met
• Coordinate with relevant departments to allocate resources and track project progress
• Keep clients informed of project developments and any adjustments to the timeline, ensuring transparency throughout the project lifecycle

Benefits

• Up to PHP 75,000 per month, based on experience and skills
• Fully remote—work from anywhere
• Ample paid time off to rest and recharge
• HMO coverage after 3 months for full-time employees
• Grow through guidance from international industry experts
• Ongoing access to resources for professional growth
• Work and connect with professionals around the world
• Flexible hours that support a healthy work-life balance