Account Manager

Summary

Join PIVOT Agency as an Account Manager, NBA Travel, providing day-to-day operational support to our NBA clients. You will be responsible for client onboarding, sourcing and negotiating hotel contracts, overseeing daily operations, managing individual travel requests, and handling finance and analytics. This role requires strong communication skills and a deep understanding of NBA team logistics. You will report directly to the VP, NBA Travel & Hotel Partnerships and actively source new business opportunities to grow PIVOT's portfolio. Success in this role involves exceeding revenue goals, effectively managing client travel needs, and uncovering additional business opportunities. Some travel may be required.

Requirements

• BA/BS in Business, Sports Management, Marketing, Hotel Management, or other related disciplines
• 3+ years of experience in Sales, Marketing, and Business Development
• 3+ years of experience in an NBA/Hotel related position (BBOPS and/or Hotel Sports & Entertainment Sales Manager)
• Advanced knowledge and understanding of NBA logistics/ Hotel logistics from both a competitive and business perspective
• Existing book of business and industry relationships
• An appropriate level of drive and toughness to effectively manage multiple demanding, critical projects in a fast-paced, technical environment, and a rapidly evolving industry
• Advanced negotiation skills
• Experience using Salesforce, CVENT, Google Suite, Zoom Info, and MS Office
• Acute attention to detail, organization, and efficiency
• Excellent presentation skills, both written and oral communication
• Strong understanding of the hotel hierarchy

Responsibilities

• Liaison with the team travel secretary in the development of a detailed team resume prior to the start of contracting hotels for the upcoming season
• Upon schedule release, block potential hotels for the upcoming season, overlapping check-in and check-out dates to accommodate different scenarios
• Negotiate contracts with hotels, achieving the best rate and most conducive concessions based on team preferences
• Review all contracts with the VP, NBA Travel & Hotel Partnerships for accuracy prior to submitting to the team for review, approval, and signature
• Work with the team on day-to-day operational needs
• Review all arrangements via Zoom call with Hotel CSM 72 hours prior to arrival to ensure a successful team stay
• Follow up with the team and hotel on any feedback or challenges encountered during the stay
• Actively source new opportunities within the NBA Teams and other professional sports teams, to grow the PIVOT portfolio
• Manage/oversee NBA Team Accounts at the direction of the VP, NBA Travel & Hotel Partnerships
• Create and distribute emails both internally and externally to clients
• Support our clients with individual travel requests
• Work within Salesforce to build/manage accounts, contacts, prospects, etc

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short-Term & Long-Term Disability
• Work From Home