Account Manager

Summary

Join PressReader's Hospitality team as an Account Manager and redefine how the hospitality vertical handles customer renewals and provides in-life support. You will be the primary point of contact for clients, managing their needs from initial sale through renewal. You will actively own a client list, ensuring successful renewals and driving product engagement. This role involves collaborating with internal teams, implementing up-sell/cross-sell options, and monitoring client satisfaction. PressReader offers a hybrid work environment and a comprehensive compensation package.

Requirements

• At least 2–3 years of experience in B2B sales or business development
• Exceptional communication and presentation skills
• Strong organizational skills with a results-driven mindset
• Excellent analytical and problem-solving abilities
• A proactive and creative approach to challenges
• The ability to adapt to shifting priorities and an exceptional eye for detail
• The capability to excel both independently and collaboratively in a fast-paced, dynamic environment
• Flexibility to work across different time zones
• Experience in the hotel industry
• Proficiency with CRM systems and other sales tools

Responsibilities

• Develop and maintain strong relationships with assigned client accounts and assist with onboarding of newly sold clients
• Serve as the primary point of contact for client inquiries, concerns, and escalations
• Complete renewals, including updates to relevant agreements, and ensure timely billing of client
• Support Accounts Receivable in reaching out to delinquent accounts, in line with set policies
• Understand clients' primary objectives for the product, providing the feedback and materials (where applicable) necessary to help achieve those objectives
• Consolidate client feedback, objectives, and other relevant information for use by colleagues in the Hospitality Account Management team, and across the broader organization to aid in the evolution of products and services offered in the hospitality vertical
• Collaborate with internal teams (such as hospitality sales, sales enablement, and content) to help address and facilitate client requests
• Implement up-sell or cross-sell options as outlined by the company, working to set targets
• Monitor client satisfaction and promptly address any issues to maintain high levels of retention
• Stay informed about industry trends, competitor activities, and market developments to support you and the broader Hospitality Account Management team in your efforts
• Utilize relevant sales tools, including CRM, to ensure accurate data, pipelines, and renewal and financial information
• Other duties as assigned

Preferred Qualifications

• Have a bachelor’s degree in business administration, marketing, or a related field
• Have fluency in an additional language, such as Italian, an Asian language (e.g., Japanese, Cantonese) or German
• Have a strong interest in published media and the travel business

Benefits

• Hybrid work environment
• 100% employer-paid health, dental, and vision benefit plan
• 15 paid vacation days to start
• Health and wellness days and bereavement days
• Reimbursements for professional training and membership in professional associations
• Fitness subsidy
• Potential for a bonus tied to Key Performance Indicators (KPIs)