Account Manager

Summary

Join our team as an Account Manager and play a crucial role in client satisfaction and business growth. This fully-remote position involves managing client relationships, handling orders, and identifying upsell opportunities.

Requirements

• Previous experience in a client-facing role, with a focus on managing relationships and providing excellent service
• Strong experience with HubSpot for managing client interactions and maintaining accurate records
• Ability to handle order inquiries, data entry, and order creation with accuracy and efficiency
• Experience identifying and pursuing upsell and cross-sell opportunities
• Native fluency in English (verbal and written) is required

Responsibilities

• Serve as the primary point of contact for clients, addressing their needs and providing excellent service to ensure high levels of satisfaction
• Answer phone calls, manage order inquiries, and handle data entry tasks. Create and process orders on behalf of clients accurately and efficiently
• Identify and pursue upsell and cross-sell opportunities to maximize revenue and provide additional value to clients
• Develop and implement strategies to retain clients and build long-term relationships, ensuring continued satisfaction and loyalty
• Utilize HubSpot to manage client interactions, track orders, and maintain accurate records of client information and communications