Account Manager

Summary

Join a forward-thinking company specializing in high-quality branded merchandise and become their new Account Manager. Manage client relationships, drive sales, and provide exceptional service. This fully remote position requires 2+ years of B2B product-based experience, preferably in promotional products. You will be responsible for quoting, estimating, and ensuring client satisfaction. The ideal candidate is personable, detail-oriented, and passionate about sustainability. This role offers excellent growth and development opportunities within a fast-paced, client-focused environment.

Requirements

• 2+ years of experience in account management, client success, or sales, preferably in a B2B product-based or eCommerce environment
• Proficiency with HubSpot CRM for client and project management
• Familiarity with Slack for internal communication is required
• Highly personable, with strong communication and interpersonal skills
• Detail-oriented with a passion for providing excellent client service and managing multiple accounts simultaneously
• Strong problem-solving abilities and a proactive approach to client needs
• A passion for sustainability and a keen eye for quality and design

Responsibilities

• Serve as the primary point of contact for clients, ensuring their needs are met and their expectations are exceeded
• Build and maintain strong, long-term relationships with clients, understanding their business goals and offering tailored promotional solutions
• Act as a liaison between the client and internal teams, ensuring smooth communication and delivery of products
• Provide accurate quotes and estimates based on client specifications and order requirements
• Work closely with clients to refine order details and ensure all needs are met, handling any adjustments or changes to the original order
• Ensure high levels of client satisfaction by delivering timely, effective solutions and maintaining excellent service throughout the client lifecycle
• Address any client issues or concerns promptly and professionally, turning potential challenges into opportunities for improvement
• Use HubSpot for tracking and managing client accounts, ensuring accurate and up-to-date records for all ongoing projects
• Coordinate and manage orders from initiation to completion, ensuring timely delivery and alignment with client expectations
• Communicate effectively with the internal team to ensure all client needs are understood and executed properly
• Collaborate via Slack with other team members, providing updates and ensuring all internal stakeholders are aligned with client requirements

Preferred Qualifications

• Experience in the promotional products industry is highly advantageous
• Knowledge of Commonsku is a plus, but not required

Benefits

Fully Remote (Work from Home), 9 AM - 5 PM EST