Quantum Metric is hiring a
Account Manager

Summary

Quantum Metric is seeking an Account Manager for their Customer Success team. The role involves managing customer relationships, collaborating with other teams, and providing feedback to internal teams. The ideal candidate should have a bachelor's degree, strong project management skills, verbal and written communication skills, 5+ years of experience in managing enterprise customer relationships, and the ability to travel up to 40% of the time.

Requirements

• Bachelor's degree in a related field of study
• Strong project management skills, organizational skills and high attention to accuracy
• Strong verbal, written and presentation skills
• 5+ years of experience in managing enterprise customer relationships
• As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitments
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of meeting and exceeding individual retention and expansion goals

Responsibilities

• Strategic lead for customer engagement
• Collaborate with Sales to identify and work on expansion opportunities
• Manage and forecast customer renewal and expansion goals
• Create customer account plans in collaboration with the rest of the customer success team to ensure value realization
• Conduct regular QBRs with our client’s executive team to strategically align with their organizational goals
• Regularly update internal systems to document customer health and status and create visibility across Quantum Metric
• Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
• Educate customers on new use cases, features and integrations that create added value

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD
• Healthy Rewards – Discount Programs
• Calm App access
• 401k and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave
• Compensation: $80k-100k base with $30k-40k variable
• Promotional opportunities
• Rewards and recognitions programs
• Robust onboarding and training program
• One-time stipend for work at home employees
• Monthly business expense stipend
• Flexible work environments
• Employee Discount Program (Perks at Work)
• Employee Referral Program
• Lead Referral Program
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)