Ratehub.ca is hiring a
Account Manager

Summary

The job is for an Account Manager (Ad Ops) in Ratehub's Partnerships Team. The role involves managing media and affiliate campaigns, ensuring client satisfaction, auditing product updates, reconciling revenue, troubleshooting technical issues, collaborating with other departments, and maintaining standard SLAs.

Requirements

• 2+ years of experience performing similar accountabilities in either an Account Management or Ad Operations role is required
• Strong skills in excel required (i.e. Pivot Tables, VLOOKUP, charts & graphs, etc)

Responsibilities

• Responsible for day-to-day media and affiliate campaigns for both our brands - Ratehub.ca and MoneySense - forecast, setup, launch, optimize, and report on assigned accounts
• Dedicated contact for existing clients in the assigned book of business and ensuring a positive client experience
• Oversee and consistently audit the product updates for assigned accounts, executed by the Account Coordinator - always ready to support as necessary
• Reconciling media and affiliate revenue on a monthly basis and liaising with analytics, sales, and finance
• Analyze and troubleshoot technical issues with ad placements, campaign delivery, 3rd party discrepancies, site ad tags and creatives. Working closely with the Revenue Operations Lead
• Collaborate with other departments to coordinate all aspects of campaign booking and tackle communication with clients, agencies, and partners
• Assist with the management of processes, systems, and projects that support the sale and delivery of digital advertising
• Support managing our Salesforce functions and processes, ad server, programmatic ad stack and scorecards
• Ensure we maintain our standard SLAs

Preferred Qualifications

• Experience with all of the following is a definite asset: Google Ad Manager (GAM), ad operations, and executing media campaigns
• Post-secondary degree: We value intelligence over relevance, but a bachelor’s degree in a relevant program would be looked upon favourably
• Excellent communication skills in writing, speaking & listening; ability to communicate effectively when troubleshooting and identifying possible areas of improvement
• Ability to effectively prioritize and manage several tasks
• Ability to organize and analyze large amounts of data
• Familiarity with the affiliate market and experience with programmatic advertising is preferred but not required

Benefits

• Competitive salary: We know it’s expensive to live/work in Canada
• Remote-first organization: we love opportunities to get together as a team, but for the most part we offer our employees the flexibility to work anywhere in Canada
• Flexible hours: Enjoy a couple more hours of sleep in the morning, if you want
• Benefits: Health is wealth! A benefits package with no employee contribution required
• Perks: RRSP matching program, individual training allowance, fun team socials (remote AND in-person) and more!