Recess is hiring a
Account Manager

Summary

The Account Manager position is a remote role that involves serving as the primary customer point of contact for some of the most iconic Fortune 500 brands. The candidate will be responsible for representing the Recess brand, ensuring high-level customer service, strategizing and executing programs, and maintaining client-facing documents. To be successful, the candidate should have strong organizational skills, excellent client relationship development abilities, proficiency in Microsoft/Excel, Google Sheets, and Google Presentations, and a self-motivated entrepreneurial mindset.

Requirements

• Strong attention to detail, organized and driven
• Excellent at developing client relationships
• Ability to make strong sales and program recommendations based on client goals
• Ability to work in a fast-paced environment and embrace changes
• Exceptional professional communication skills, both oral and written
• Proficient in Microsoft/Excel, Google Sheets - with the ability to create, maintain documents, and write basic formulas (SUMIF, COUNTIF, etc)
• Ability to create recap decks using Google presentations
• Passionate about improving our user experience and relations
• Must be a self-motivated individual with an entrepreneurial mindset
• Team player that has a can-do-anything mentality

Responsibilities

• Serve as the customer’s primary point of contact for planning and execution
• Help to onboard a customer including hosting kick-off calls, creating tracking documents, and coordinating with internal teams
• Strategize, plan, and make recommendations to clients utilizing the Recess platform on partnerships that can be executed
• Create and maintain client-facing documents for tracking statuses, approvals, and timelines
• Work with a dedicated team of Account Coordinators to ensure smooth execution of customer programs
• Problem-solve when issues arise and communicate with customers to find best-in-class solutions
• Host client debriefs to understand the effectiveness of programs and make recommendations for future events to drive sales
• Monitor client spending and ensure that they are meeting their contractual obligations
• Create post-campaign recaps and present to the Client with KPIs, learnings, and recommendations
• Work to recommend programs or partnerships to meet the client's needs and objectives

Benefits

• Ability to work where you want with a fully remote team
• Competitive salary with employee stock options and a 401k plan with company matching 4%
• Medical, dental, and vision benefits plan with the company covering 80% of employee coverage
• Opportunity to join a startup and directly impact its growth
• Unlimited paid time off
• Ability to get promoted and grow within the organization
• Ability to work directly with the company founders and management
• Company annual education stipend that promotes employee career development
• Company annual health, wellness, and events stipend that promotes employee wellbeing
• Bi-annual in-person company retreats that the company covers costs for held in different locations to meet, strategize, and do fun activities past locations include (Montreal, Mexico City, Malibu, CA, and Austin, TX)
• Company computer and home office equipment provided