Stylitics is hiring a
Account Manager, Remote - United States
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Account Manager closed
🏢 Stylitics
💵 $72k-$127k
📍United States
Summary
The job is for an Account Manager at Stylitics, a leading visual outfitting and styling solution provider. The role involves managing a portfolio of accounts, developing strategic account roadmaps, serving as the subject matter expert, and ensuring customer success with Stylitics solutions.
Requirements
- Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields
- 3+ years of account or project management experience within the B2B SaaS/E-commerce industry, retail expertise is a bonus
- Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives
- Familiarity with retail and business analytics
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
- Strong problem-solving, attention to detail, organizational, and time management skills along with demonstrated strategic thinking abilities
Responsibilities
- Manage a portfolio of approximately 10-15 accounts and develop strategic account roadmaps with senior customer stakeholders that will achieve their business objectives, accelerate time to value, and demonstrate the value of Stylitics solutions
- Serve as the subject matter expert by providing guidance to customers through data insights, market trends, and product solutions to drive adoption strategy and maximize business value
- Be accountable for customers’ overall success with Stylitics, including renewal readiness, customer health, satisfaction, and business impact; have a strong understanding of key financial metrics (CARR, NRR, GRR)
- Anticipate at-risk clients or user churn and collaborate with the relevant internal teams to devise corrective action plans
- Work closely with the Sales, Client Operations, Styling, Product, and Engineering teams to deliver on client objectives and ensure deliverables are met
- Deliver all monthly analytics reports to assigned accounts
- Centralize and manage all client-related information using tools available
Preferred Qualifications
- Familiarity with tracking and measuring key business metrics (CARR, NRR, GRR)
- Experience with process improvements and scaling processes to generate team efficiencies
- Proficiency working with CRM software (e.g. Gainsight, ClientSuccess, etc.) and project management tools and ticket management tools (e.g. JIRA, Wrike, etc)
- Familiarity with the retail landscape and key industry functions (merchandising, marketing, buying, planning)
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
- Experience at a high-growth start-up and comfortable with the unknown
Benefits
- Vision and dental insurance options that are fully covered by us
- Medical plan coverage, with options that start at no cost to you
- Competitive salary along with career planning for the future
- Stock options in a company that is growing rapidly and successfully
- Commuter benefits program
- Company matched 401k plan to help plan for your future
- Generous paid time off policies
- Work events - both virtual and in person
- Access to Gympass - a company paid benefit giving you access to numerous physical and mental well being needs
- Working with fun, hardworking, nice people who are committed to making a difference
This job is filled or no longer available
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