Account Manager

Summary

The job is for an Account Manager at Stylitics, a leading visual outfitting and styling solution provider. The role involves managing a portfolio of accounts, developing strategic account roadmaps, serving as the subject matter expert, and ensuring customer success with Stylitics solutions.

Requirements

• Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields
• 3+ years of account or project management experience within the B2B SaaS/E-commerce industry, retail expertise is a bonus
• Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives
• Familiarity with retail and business analytics
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• Strong problem-solving, attention to detail, organizational, and time management skills along with demonstrated strategic thinking abilities

Responsibilities

• Manage a portfolio of approximately 10-15 accounts and develop strategic account roadmaps with senior customer stakeholders that will achieve their business objectives, accelerate time to value, and demonstrate the value of Stylitics solutions
• Serve as the subject matter expert by providing guidance to customers through data insights, market trends, and product solutions to drive adoption strategy and maximize business value
• Be accountable for customers’ overall success with Stylitics, including renewal readiness, customer health, satisfaction, and business impact; have a strong understanding of key financial metrics (CARR, NRR, GRR)
• Anticipate at-risk clients or user churn and collaborate with the relevant internal teams to devise corrective action plans
• Work closely with the Sales, Client Operations, Styling, Product, and Engineering teams to deliver on client objectives and ensure deliverables are met
• Deliver all monthly analytics reports to assigned accounts
• Centralize and manage all client-related information using tools available

Preferred Qualifications

• Familiarity with tracking and measuring key business metrics (CARR, NRR, GRR)
• Experience with process improvements and scaling processes to generate team efficiencies
• Proficiency working with CRM software (e.g. Gainsight, ClientSuccess, etc.) and project management tools and ticket management tools (e.g. JIRA, Wrike, etc)
• Familiarity with the retail landscape and key industry functions (merchandising, marketing, buying, planning)
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Experience at a high-growth start-up and comfortable with the unknown

Benefits

• Vision and dental insurance options that are fully covered by us
• Medical plan coverage, with options that start at no cost to you
• Competitive salary along with career planning for the future
• Stock options in a company that is growing rapidly and successfully
• Commuter benefits program
• Company matched 401k plan to help plan for your future
• Generous paid time off policies
• Work events - both virtual and in person
• Access to Gympass - a company paid benefit giving you access to numerous physical and mental well being needs
• Working with fun, hardworking, nice people who are committed to making a difference