Stylitics is hiring a
Account Manager

Summary

Join Stylitics as a Senior Account Manager and take ownership of assigned accounts, developing strategic account roadmaps and driving new initiatives to meet clients' needs. With ultimate responsibility for the overall health of client relationships, you will coordinate with internal teams to deliver solutions that meet clients' objectives and identify opportunities to grow those accounts.

Requirements

• Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields
• 3+ years of account or project management experience within the B2B SaaS/E-commerce industry, retail expertise is a bonus
• Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives
• Familiarity with retail and business analytics
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• Strong problem-solving, attention to detail, organizational, and time management skills along with demonstrated strategic thinking abilities

Responsibilities

• Manage a portfolio of approximately 10-15 accounts
• Develop strategic account roadmaps with senior customer stakeholders
• Serve as the subject matter expert by providing guidance to customers through data insights, market trends, and product solutions
• Be accountable for customers’ overall success with Stylitics
• Anticipate at-risk clients or user churn and collaborate with the relevant internal teams to devise corrective action plans
• Work closely with the Sales, Client Operations, Styling, Product, and Engineering teams to deliver on client objectives and ensure deliverables are met
• Deliver all monthly analytics reports to assigned accounts
• Centralize and manage all client-related information using tools available

Benefits

• Vision and dental insurance options that are fully covered by us
• Medical plan coverage, with options that start at no cost to you
• Competitive salary along with career planning for the future
• Stock options in a company that is growing rapidly and successfully
• Commuter benefits program
• Company matched 401k plan to help plan for your future
• Generous paid time off policies
• Work events - both virtual and in person
• Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needs