SUSO Digital is hiring a
Account Manager

Summary

SUSO. is a company that helps clients stand out from competition by delivering agile, technical, and data-driven SEO strategies. They value ambition, creativity, critical thinking, dedication, and empathy. The company promotes a People-First culture with regular one-on-one meetings, flexible competency matrices, and an OKR framework for growth. They are looking for an Account Manager to join their team in Poznań. As an Account Manager, you will build and maintain client relationships, manage projects, answer clients' questions, cooperate with teams, report campaign progress, and perform keyword research. SUSO. offers a salary range, flexible hours, private healthcare, bonus programs, learning opportunities, a vibrant workplace culture, birthday's off, and volunteer time off.

Requirements

• C1/C2 level in English as the primary language of communication (both speaking and writing)
• Min. 2 years experience in Account/Project/Client-relationship management
• Basic knowledge of SEO or related topics like web development and digital marketing campaigns
• Ability to understand client's strategic goals, advise clients to take action and navigate conflict
• Excellent listening and communication skills allow you to define clients’ needs and translate them into a digestible scope and goals
• Strong analytical skills, including Risk Analysis (i.e. SWOT, RCA or Probability & Impact Matrix)
• Proactiveness, creativity and problem-solving approach

Responsibilities

• Build, maintain and expand relationships with assigned clients (post-sales)
• Manage clients’ projects; being the bridge between teams and delivering the best result for the client
• Answer clients’ questions regarding basic SEO framework where possible
• Report campaign progress on a weekly and monthly basis
• Perform keyword research to learn about relevant keyword groups and target keywords according to clients' business goals
• Develop and execute projects and products that deliver business results
• Translate clients' business models and KPIs into developing effective and ROI-driven SEO strategies

Preferred Qualifications

• Experience in sales and upselling
• Practical SEO knowledge
• A secondary language
• Knowledge of Google Analytics and Google Search Console
• Familiarity with CMS frameworks (i. e. WordPress, Shopify)

Benefits

• Starting salaries of 9 000 - 11 000 PLN net +VAT on B2B contract or 7 470 - 9 130 PLN gross on Contract of Employment
• Flexible working hours and the ability to work fully remotely if preferred
• Private healthcare provided by Medicover and Multisport packages
• Bonus Programs: Annual Salary Review, Task Bonus, Profit Sharing, Employee and Client referral program, Loyalty Bonus
• Many learning opportunities to deepen your skillset and to support your professional growth — we have a dedicated career plan for all roles in our company
• Access to the most prominent SEO courses (The Lab, SEO That Works etc.) and Udemy
• Vibrant workplace culture with many different community events throughout the year
• Working in an English-speaking environment
• Birthday's off and Volunteer time off