Account Manager

Summary

Join Swoogo's Account Manager team as a remote employee and contribute to customer success in a fast-paced SaaS environment. You will oversee the customer lifecycle, driving adoption and retention while exceeding sales targets. This role demands strong customer management, negotiation, and relationship-building skills. Prior SaaS experience and a customer-first mentality are essential. Collaboration and a team-oriented approach are key to success in this position. Swoogo offers a supportive and collaborative remote work environment with opportunities for professional growth.

Requirements

• Minimum of 2-3 years of Customer Success Management and/or Account Management experience working in SaaS directly with customers or event industry equivalent
• Proven customer management skills
• A successful history of expanding and growing accounts
• Proven ability to develop and manage pipeline and forecasting
• Skilled at negotiating business terms and contracts
• A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills
• Ability to develop trusted relationships with customers and internal teams
• Ability to independently organize, prioritize, and take action
• Experience with CRMs, preferably Salesforce and other tools
• Empathy, Honesty, and Transparency
• Ability to gracefully work through challenges of a fast paced, fast growing startup
• No problem with working remotely— our whole team is distributed!

Responsibilities

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts
• Identify and successfully close renewals and expansion opportunities within your accounts
• Achieve or exceed monthly and quarterly targets
• Establish productive, professional relationships with key players in your assigned customer accounts
• Drive engagement, high participation, and increase feature adoption across accounts
• Leverage your knowledge of Swoogo to advise on best practices around product usage with end users
• Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product
• Be responsible for having a deep understanding of clients needs, their overall goals, and how Swoogo can be part of their solutions
• Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more
• Represent the voice of the customer to provide actionable customer feedback to our product team
• Proactively assess, clarify, and validate customer needs on an ongoing basis

Preferred Qualifications

• Previous registration technology experience
• Understanding of the events industry
• Formal training on solution based selling methods
• Experience with a Customer Health Tool, preferably Gainsight
• Experience working in event tech and events in general a major plus!
• Previous experience with an annual subscription sales model
• Knowledge of Integrations and APIs
• Exposure to working with Mobile Apps

Benefits

• 100% remote work
• Twice yearly offsites
• President's Club