Account Manager

Summary

Join Thumbtack's Account Management Team as an Account Manager and serve as the primary post-sale contact for high-value professionals and new franchisees. You will drive adoption and usage of Thumbtack's platform, leveraging your product knowledge to help professionals achieve their business goals. Responsibilities include understanding professional goals, prioritizing outreach efforts, building action plans, introducing new features, proposing expansion opportunities, sharing best practices, translating feedback into product requirements, and staying updated on platform changes. Success requires a Bachelor's degree and relevant experience in account management, along with proven abilities in relationship building, data analysis, and using tools like SFDC and Google Suite. The role involves managing a portfolio of accounts and meeting revenue targets. This is a remote position.

Requirements

• Bachelor’s degree and 3+ yrs proactive, customer-facing/Account management experience OR 5+ years of relevant customer-facing/Account management experience required
• Experience managing a portfolio of accounts and meeting or exceeding revenue targets
• Demonstrated ability to build strong customer relationships and deliver a customer-centric solution
• SFDC experience is a must
• Experience with analyzing data, deriving and communicating insights
• Ability to create basic reports in Google Sheets and basic presentations in Google Slides, along with general Google Suite knowledge

Responsibilities

• Understand your professional’s strategic goals and challenges and support them to extract the full value of their Thumbtack experience by providing appropriate education, actionable advice, useful content, and clear communication as needed
• Based on pro-health (customer-health) and market indicators, prioritize your outreach efforts to mitigate churn and position for revenue growth
• Build and execute on account & action plans
• Introduce new product features and drive adoption of those features
• Propose expansion opportunities to meet the professional’s growth targets
• Share best practices with professionals and colleagues
• Translate pro feedback into product requirements
• Have strong knowledge of the Thumbtack platform, always staying up-to-date on the latest product updates, understanding how this impacts pros in your portfolio

Benefits

#LI-Remote