Account Manager

Summary

Join Unlimit's dynamic team as an Account Manager, building strong relationships with merchants and driving their growth. You will be responsible for understanding merchant needs, providing exceptional service, and identifying opportunities for optimization. This role requires creativity, motivation, and a commitment to exceeding customer expectations. You will collaborate with internal teams and report to the Chief Customer Officer. Unlimit offers a competitive salary, remote work opportunities, and a multicultural work environment.

Requirements

• Fun – bring your unique sense of fun to the office to ensure we win as a team
• Driven – be a self-starter; thrive when the solution is unclear or the hill that needs to be climbed is vertical
• Passionate – love what you do every day and have the ferocity to get things right – even if the decision is the tough one
• Commercial Acumen – bring common sense to what sometimes appear complex dilemmas and focus on driving mutual growth for both Unlimit and your merchants
• Simplicity – understand that simplicity is key in guiding your merchants through decisions in a simple way
• Data – be good with data analysis but more importantly know how to tell the data story
• Planning – prioritize and plan what you need to do so to meet moving challenging deadlines

Responsibilities

• Build Relationships - across Unlimit and within the Merchant Teams to ensure Unlimit continually meets the needs of the merchant and works in a collaborative way to drive growth
• Challenge – work with the Global Account Management Team as we grow to help develop and improve our ways of working to bring speed and quality to the merchant experience
• Drive commercial growth with our merchants – be the payments expert focusing on account optimization and ongoing conversion growth opportunities
• Be the Face of Unlimit – every day you are Unlimit and we want you to bring your unique style as a trusted pair of hands to your merchant
• Spin Plates – manage internal and external priorities for your merchants and deliver on challenging timescales
• Speak up internally and ensure your merchant has a voice in our business
• Play your part in driving a positive and fun culture in the business

Benefits

• Attractive monthly salary paid in line with experience
• Full-time: 5/2 (Saturday and Sunday days off)
• Remote opportunity
• A team of top international professionals to learn from
• Multicultural working environment